Referral Co-ordinator
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £25,147.00 to £27,596.00 per year |
| Additional salary information: | £25147.00 - £27596.00 a year |
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | Plymouth, PL6 5DH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B9832-2024-AC-1711 |
Summary
Bed Bureau To support the Bed Bureau team managers with data and information required to enable the running of the service. To use a variety of IT systems to produce reports and data for analysis by the Bed Bureau team managers. To hold data base information to support the Bed Bureau team managers with the daily management and coordination of the service waiting list. To support the Bed Bureau team managers with managing the team e-roster and to support the team with monitoring mandatory training and supervision reports. To provide administration support to the Bed Bureau team. Generic To ensure the delivery of an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships. Reporting any issues or barriers to discharge to Bed Bureau team managers. To develop ways in which key work streams are developed and manage projects within the service area. As a Referral Co-ordinator, you will be expected to use your own initiative to manage changing service needs. You will engage with other managers to ensure that the administrative support is provided to meet operational needs. To provide the day-to-day supervision and line management to number of administrative staff. Key Tasks and Responsibilities To ensure an effective Bed Bureau service that is efficient and professional, which will include managing staff resources to ensure effective cover. Coordination of information across systems to support Bed Bureau referral management. Ensuring that referrals to the care homes are delivered in a timely manner, whilst adhering to best value and quality assurance principles Broker suitable Care Home placements, ensuring value for money, negotiating fee levels. Attend meetings on behalf of the Bed Bureau service to provide information pertinent to the meeting. Promote the image of the organisation and services by ensuring that all information and communication is up to date and suitably presented. Take responsibility for ensuring that internal and external communication systems are fit for purpose. Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. Respond to telephone, email, and written queries on behalf of the service area including call handling where appropriate. Manage appointments, meetings, and events on behalf of the service, making bookings where necessary and ensuring all documentation is available. To produce agendas and minutes for high level and confidential meetings, transcribing and distributing as necessary and capturing/monitoring any actions. Analyse data to enable managers to monitor budgets and performance in relation to business support function. Collate information; prepare reports and presentations pertaining to the service area at the request of the service manager. Produce information for service area users with support of service managers. Ensure that the corporate support function complies with all Livewell policies and procedures including Data Protection, confidentiality, Health and Safety, security and safeguarding. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Manage specific projects as requested by the service manager and provide updates on progress. Co-ordinate Health and Safety within the service area, reporting faults and ensuring that work is undertaken Ensure that fire safety policies are adhered to within the service area. Organise data collection to support research and development. Staff management & development Provide the day-to-day supervision and line management of junior staff where appropriate, including performance management, absence management and appraisal. Lead on recruitment and selection of administrative staff and support other managers with recruitment processes. Develop workforce by providing induction, in-post training and updates for relevant staff. Financial and physical resources Exercise personal duty of care in the safe use and storage of equipment Be environmentally aware and prudent in use of resources and energy The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager For full details please refer to the full job descritption in the supporting documents