Private Care Co-ordinator | The Royal Marsden NHS Foundation Trust
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 Per Annum Inc HCAS |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | Chelsea, SW3 6JJ |
| Company: | The Royal Marsden NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6232965/282-P1245817 |
Summary
This is an exciting opportunity to join our growing and successful Private Care Division within Europe’s largest cancer centre and to provide the highest standards of support to our patients.
The post holder will be required to work as part of the Private Care Accounts Team delivering the highest level of customer service to both patients and consultants. The Private Care Coordinator will manage the registration and administration process with a focus on minimising the risk of debt and work in accordance to the hospitals policies and procedures and all relevant legislation.
This patient-facing role will coordinate the administration functions of the patient pathway such as patient bookings, registration and the accurate recording of account information. The post holder will be required to be flexible and cross cover within the administration functions to support the service requirements in our other locations. At Chelsea these include the operation of the Private Care Centre between 7.00am and 8.00pm, Monday to Friday and Saturday 8.00 – 4.00 pm on a rotational basis. At Sutton these may be between 8.00am and 6.00pm Monday to Friday. At Cavendish Square which will be operational from mid 2020 these may be between 8.00am and 8.00pm Monday to Saturday.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification
• To demonstrate a professional, courteous, caring attitude offering consultants, patients and their families a high standard of customer service at all times.
• Welcome patients and their families in a friendly and calm manner; accurately registering their details.
• Have the ability to professionally deliver customer requests, dealings with sensitive and emotional situations by using appropriate language and demonstrating reassurance.
• Communicate clearly and concisely with consultants, patients, and colleagues within the Trust.
This advert closes on Tuesday 30 Apr 2024
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