Patient Flow Co-ordinator | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 inc HCA |
| Hours: | Full time |
| Closing date: | 18 May 2024 |
| Location: | London, SE1 4YB |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6227442/196-AC361 |
Summary
** 12-month Secondment Vacancy **
The Patient Flow Coordinator will lead on the tracking of pathways of patients’ who are suspected of having or have confirmed cancer. By working closely with the (multi-disciplinary team) MDT Clinical Lead, Pathway Manager and Service Managers and providing high standard of administrative support, the post holder will ensure cancer patients receive treatment as soon as possible and ensure national targets are met.
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support MDT functions on a day-to day operational basis.
This position is an opportunity to directly improve the care of cancer patients. By monitoring and reviewing patient care pathways and/or treatment progress, the successful applicant will have the opportunity to work closely with administrative and clinical colleagues to identify and suggest improvements to ensure cancer patients receive treatment as soon as possible.
The successful candidate must be proactive – able to identify ways to improve the progress of patient’s treatment pathways and then must take the appropriate action to achieve this, by working closely with clinical teams and managers.
Strong communication skills and the ability to work with others within different roles within the Trust are key to this position, as is strong administrative experience and the drive to improve patient care.
By working with clinical teams, managers and peers, supervising others, and the ability to show a direct impact to patients’ treatment times, this role offers excellent job satisfaction and career development opportunities.
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
Operational
Proactively manage case load of patients to ensure treatment of confirmed or suspected cancer as soon as possible. By:
• Monitoring and reviewing patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
• Identifying from Tracking List next steps in patient care pathway in line with clinical need (peer review).
• Receiving patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
• Updating on all enquiries regarding patients’ care and/or treatment on a cancer pathway from external Trusts and General Practitioners in a timely manner.
• Developing an understanding of milestones of allocated pathway for patients within designated tumour group.
• To participate in national cancer audits and collect data as required in MDT meetings, allowing the Trust to identify and improve treatment in patient cohorts.
• Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
Communication
• To attend MDT meetings and complete actions regarding the care of patients within the designated pathway.
• Develop working relationships with clinicians and managers across the directorate.
• Monitoring patients on their pathway and proactively finding resolutions to improve the speed of treatment by working directly with clinicians and managers.
• Action day-to-day issues, ensuring a resolution. Escalating serious issues to the Pathway Manager.
• Responsible for updating patient information on the Cancer PTL system (Somerset Cancer Registry) in line with local policy, to ensure efficient pathway progress.
• Ensuring other users update Somerset Cancer Registry in the required timeframe within the designated pathway.
Escalate any issues and breaches of the Cancer Waiting Times standards to the relevant management in line with agreed escalation procedures.
Policy development
• Review and support development of Standard Operating Procedures, to ensure these are adhered to.
• Review and support development of internal targets, to ensure these are adhered to.
Staff Management
• Provide day to day supervision and oversight of duties for the MDT Administrative Assistant.
• Ensure the Administrative Assistant completes preparation for each MDT.
• Providing support for day to day queries from Administrative Assistants.
• Ensure MDT Administrative Assistants are fully adhering to the appropriate Trust policies and protocols.
• Identify training and development needs of staff, taking these forward where appropriate.
Other
• Work within a multi disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.
• Undertake any general office responsibilities including collection and distribution of faxes and post, sorting of incoming post into departmental and priority order, date and receipt stamping of any post.
• Actively participate in department development as appropriate and participate in departmental meetings.
• Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the department.
• Undertake any training as required to complete the tasks associated with the job role.
• Ensure that all health records are appropriately tracked and securely stored whilst in the department according to the Health Records Policy.
This advert closes on Monday 29 Apr 2024