Operator Account Validator
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £31,140 to £34,177 per year |
| Hours: | Full time |
| Closing date: | 14 May 2024 |
| Location: | Glasgow, Scotland |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Scottish Government |
| Job type: | Permanent |
| Job reference: | ID2024-8689 |
Summary
Requirement will be 2 days being office based in Glasgow.
• To analyse schemes and grant claims for accuracy, utilising and interrogating available systems to validate and authorise claims for payment in accordance with Scheme rules and Grant conditions and to prepare reports where applicable.
• To investigate shortfalls or discrepancies of data and liaise with stakeholders with a view to resolving issues and ensuring correct payments are made.
• Engage with transport operators and other stakeholders to investigate and resolve issues where discrepancies or issues are identified in relation to payment claims.
• Line management responsibility for an Operator Account Support (A4). This also involves target setting, monitoring, providing support and direction, liaising with other team members to ensure consistency in approach.
• Undertake and participate in any fraud investigation working with other colleagues across the Unit as required. This may also include a requirement to undertake and participate in investigations and surveillance.
Competencies
People Management
Analysis and Use of Evidence
Financial Management
Communications and Engagement
Essential Criteria
1. Excellent attention to detail, with a strong focus on the ability to interrogate and analyse high volume complex, financial data, drawing conclusions and recommendations
2. Strong oral and written communication skills with internal and external stakeholders and the ability to communicate complex financial data in an easily understandable format.
3. Ability to apply concise and methodical approach to problem solving with a focus on accuracy and attention to detail, and understanding when to escalate issues appropriately.
4. Excellent organisational skills with the ability to manage your own and your teams work to meet challenging deadlines whilst delivering to a consistently high standard.
• To analyse schemes and grant claims for accuracy, utilising and interrogating available systems to validate and authorise claims for payment in accordance with Scheme rules and Grant conditions and to prepare reports where applicable.
• To investigate shortfalls or discrepancies of data and liaise with stakeholders with a view to resolving issues and ensuring correct payments are made.
• Engage with transport operators and other stakeholders to investigate and resolve issues where discrepancies or issues are identified in relation to payment claims.
• Line management responsibility for an Operator Account Support (A4). This also involves target setting, monitoring, providing support and direction, liaising with other team members to ensure consistency in approach.
• Undertake and participate in any fraud investigation working with other colleagues across the Unit as required. This may also include a requirement to undertake and participate in investigations and surveillance.
Competencies
People Management
Analysis and Use of Evidence
Financial Management
Communications and Engagement
Essential Criteria
1. Excellent attention to detail, with a strong focus on the ability to interrogate and analyse high volume complex, financial data, drawing conclusions and recommendations
2. Strong oral and written communication skills with internal and external stakeholders and the ability to communicate complex financial data in an easily understandable format.
3. Ability to apply concise and methodical approach to problem solving with a focus on accuracy and attention to detail, and understanding when to escalate issues appropriately.
4. Excellent organisational skills with the ability to manage your own and your teams work to meet challenging deadlines whilst delivering to a consistently high standard.