Customer Service Apprentice
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £400 per week |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | S9 1XS |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/240658-37853 |
Summary
This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery - every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
At DX, you will be working towards the Customer Service Practitioner Level 2 apprenticeship, alongside your daily roles and responsibilities, over the duration of 15 months.