Housing Officer
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £31,364 to £36,648 per year |
| Hours: | Full time |
| Closing date: | 05 May 2024 |
| Location: | Reading, Berkshire |
| Remote working: | On-site only |
| Company: | Reading Borough Council |
| Job type: | Permanent |
| Job reference: | DAC0404 |
Summary
The award-winning Housing and Communities Team are passionate about the people who live in our town; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a safe and thriving neighbourhood.
We are looking for a Housing Officer to join our busy Housing & Estates Team to manage our Housing tenancies, homes, communities, and estates. You will work in a fast-paced environment and therefore must be able to multi-task and take a hands-on approach to ensure that all aspects of tenancy management are dealt with whilst delivering a customer focussed service to our customers.
You must demonstrate your strength as a team player, be someone who is organised and flexible and has a can-do attitude and thrive in an environment where no two days are the same.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We are open to flexible working patterns and can provide a hybrid working environment which utilises the best of both worlds with a mix of office working in central Reading and homeworking according to the needs of the Service.
About the role
You will support the delivery of a first-class, customer-oriented, Housing Management service to our residents making sure operational and functional performance is high, ensuring that customers have the opportunity to influence and shape policies.
It is key that you provide a customer focussed service with a strong focus on supporting tenants to maintain their Tenancies and prevent homelessness, whilst work in close co-operation with a range of other internal teams, external agencies, and stakeholders.
As Housing Officer you will achieve individual performance objectives, targets, and service standards within the Borough. Contribute to the achievement of the team and service plan targets and objectives and adhering to all internal policies and procedures as well as Legal contracts and Statutory Legislation.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
About you
The following proven experience is required for this role:
Educated to GCSE standard (A-C) or equivalent qualifications
Demonstrable knowledge of the issues and legislation surrounding Social Housing
Providing a front-line, customer focussed service
Working successfully with community groups
Dealing effectively with potentially difficult situations & managing customer conflict
Proven experience hitting targets within a target driven role.
Managing multiple cases/projects at the same time
Supporting vulnerable people.
Pro-active community participation/engagement work
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
For more information on this position please contact Sonny Green, Team Leader in Housing and Estates at Sonny.Green@reading.gov.uk
Closing Date: 5th May 2024
Interview Date: To be confirmed
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
We are looking for a Housing Officer to join our busy Housing & Estates Team to manage our Housing tenancies, homes, communities, and estates. You will work in a fast-paced environment and therefore must be able to multi-task and take a hands-on approach to ensure that all aspects of tenancy management are dealt with whilst delivering a customer focussed service to our customers.
You must demonstrate your strength as a team player, be someone who is organised and flexible and has a can-do attitude and thrive in an environment where no two days are the same.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We are open to flexible working patterns and can provide a hybrid working environment which utilises the best of both worlds with a mix of office working in central Reading and homeworking according to the needs of the Service.
About the role
You will support the delivery of a first-class, customer-oriented, Housing Management service to our residents making sure operational and functional performance is high, ensuring that customers have the opportunity to influence and shape policies.
It is key that you provide a customer focussed service with a strong focus on supporting tenants to maintain their Tenancies and prevent homelessness, whilst work in close co-operation with a range of other internal teams, external agencies, and stakeholders.
As Housing Officer you will achieve individual performance objectives, targets, and service standards within the Borough. Contribute to the achievement of the team and service plan targets and objectives and adhering to all internal policies and procedures as well as Legal contracts and Statutory Legislation.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
About you
The following proven experience is required for this role:
Educated to GCSE standard (A-C) or equivalent qualifications
Demonstrable knowledge of the issues and legislation surrounding Social Housing
Providing a front-line, customer focussed service
Working successfully with community groups
Dealing effectively with potentially difficult situations & managing customer conflict
Proven experience hitting targets within a target driven role.
Managing multiple cases/projects at the same time
Supporting vulnerable people.
Pro-active community participation/engagement work
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
For more information on this position please contact Sonny Green, Team Leader in Housing and Estates at Sonny.Green@reading.gov.uk
Closing Date: 5th May 2024
Interview Date: To be confirmed
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.