Customer Relations Manager
| Posting date: | 16 April 2024 |
|---|---|
| Salary: | £26,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | Riverside Legal Services Limited |
| Job type: | Permanent |
| Job reference: |
Summary
MSR Solicitors is seeking a dynamic and dedicated Customer Relations Manager to join our fast-growing team. As a pivotal member of our firm, the Customer Relations Manager will be responsible for maintaining positive relationships with our clients, ensuring exceptional customer service, and handling challenging situations with professionalism and empathy.
Key Responsibilities:
Provide excellent customer service to clients, addressing inquiries, concerns, and feedback promptly and effectively.
Handle difficult conversations and manage harsh situations with clients in a calm and professional manner, striving to find solutions and maintain client satisfaction.
Proactively reach out to existing clients to assess their experience with the firm, gathering feedback and insights to improve our services.
Maintain detailed records of client interactions, including communication history, feedback received, and resolutions achieved.
Create comprehensive reports based on the information gathered from client interactions, identifying trends, areas for improvement, and opportunities for growth.
Collaborate with internal teams, including legal professionals and administrative staff, to ensure a seamless client experience and effective resolution of issues.
Stay informed about industry trends, regulations, and best practices in customer relations, continually seeking ways to enhance our client services.
Potentially provide language support to clients who speak languages other than English (if applicable).
Qualifications:
Bachelor's degree in a relevant field preferred.
Minimum 2 years experience in customer service, client relations, or a related field, preferably in a professional services environment.
Excellent communication skills, with proficiency in written and spoken English. Fluency in another language is advantageous but not necessary.
Strong interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.
Exceptional problem-solving abilities, with a proactive and solution-oriented approach to client issues.
Highly organised, with the ability to manage multiple tasks and priorities effectively in a fast-paced environment.
Joining MSR Solicitors as a Customer Relations Manager offers an exciting opportunity to contribute to our firm's growth and success while delivering exceptional service to our valued clients. If you are passionate about customer relations and thrive in a collaborative, professional environment, we invite you to apply for this rewarding position.
Office-based Role
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
Company pension
Private medical insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
London, EC2A 1AE: reliably commute or plan to relocate before starting work (preferred)
Education:
Bachelor's (required)
Experience:
Customer Service: 2 years (required)
Work Location: In person
Key Responsibilities:
Provide excellent customer service to clients, addressing inquiries, concerns, and feedback promptly and effectively.
Handle difficult conversations and manage harsh situations with clients in a calm and professional manner, striving to find solutions and maintain client satisfaction.
Proactively reach out to existing clients to assess their experience with the firm, gathering feedback and insights to improve our services.
Maintain detailed records of client interactions, including communication history, feedback received, and resolutions achieved.
Create comprehensive reports based on the information gathered from client interactions, identifying trends, areas for improvement, and opportunities for growth.
Collaborate with internal teams, including legal professionals and administrative staff, to ensure a seamless client experience and effective resolution of issues.
Stay informed about industry trends, regulations, and best practices in customer relations, continually seeking ways to enhance our client services.
Potentially provide language support to clients who speak languages other than English (if applicable).
Qualifications:
Bachelor's degree in a relevant field preferred.
Minimum 2 years experience in customer service, client relations, or a related field, preferably in a professional services environment.
Excellent communication skills, with proficiency in written and spoken English. Fluency in another language is advantageous but not necessary.
Strong interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.
Exceptional problem-solving abilities, with a proactive and solution-oriented approach to client issues.
Highly organised, with the ability to manage multiple tasks and priorities effectively in a fast-paced environment.
Joining MSR Solicitors as a Customer Relations Manager offers an exciting opportunity to contribute to our firm's growth and success while delivering exceptional service to our valued clients. If you are passionate about customer relations and thrive in a collaborative, professional environment, we invite you to apply for this rewarding position.
Office-based Role
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
Company pension
Private medical insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
London, EC2A 1AE: reliably commute or plan to relocate before starting work (preferred)
Education:
Bachelor's (required)
Experience:
Customer Service: 2 years (required)
Work Location: In person