Customer Relations Specialist
| Posting date: | 15 April 2024 |
|---|---|
| Salary: | £26,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 15 May 2024 |
| Location: | GL7 5UA |
| Remote working: | On-site only |
| Company: | Staffline |
| Job type: | Permanent |
| Job reference: | 103833-369591 |
Summary
Customer Relations Specialist
Cirencester
Permanent
£26,000 - £30,000
Customer Relations Specialist required by well established company who are a leader in their industry. The successful Customer Relations Specialist will be responsible for complaints handling and reporting, ensuring compliance to industry standards.
Main Duties – Customer Relations Specialist
• Ensuring that complaints are recorded accurately and investigated and resolved within the required timeframes.
• Requesting additional information when required.
• Assisting with the collation of evidence in response to queries and submitting responses.
• Attending meetings and taking minutes
• Analysing trends and identifying areas for improvement and providing management information.
• Undertaking call monitoring for training and continuous improvement.
• Ensuring that complaints processes are adhered to across the business.
The ideal candidate will be able to demonstrate the following: Customer Relations Specialist
• A background within a similar role handling complaints, ideally gained in a Financial Services or equivalent environment.
• Able to work well as part of a small team
• Excellent communication skills with the ability to influence others
• Able to thrive in a fast paced environment with changing priorities
• The ability to work to deadlines.
• Outstanding attention to detail
What we can offer – Customer Relations Specialist
• Enhanced Pension
• Bonus scheme
• Private health cover
Please contact Anna Hinton 01453 829521 anna.hinton@omegaresource.co.uk
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.