Meter and Billing Administrator
| Posting date: | 15 April 2024 |
|---|---|
| Salary: | £23,000 per year |
| Hours: | Full time |
| Closing date: | 15 May 2024 |
| Location: | Ely, Cambridgeshire |
| Remote working: | On-site only |
| Company: | ASL (Automated Systems Group Limited) |
| Job type: | Permanent |
| Job reference: |
Summary
Location: Ely, Cambridge
Type: Permanent
Hours: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
Salary: £23,000
Start: ASAP
ASL (Automated Systems Group Ltd) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 9000 customers nationally, we supply the latest technology from many of the world's leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.
The role of Meter and Billing Administrator is varied, with a focus on the collection and administration of meter readings and collection methods, coupled with service invoicing.
KEY RESPONSIBILITIES
Co-ordinate and manage the collection and processing of meter readings to enable service invoicing.
Assist with raising of service invoices, including Cost per Copy (CPC), periodic, minimum and rental charges.
Manage and administer meter reading collection methods, updating the database accordingly.
Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
Liaise with the ASSIST team on portal support issues/requests for meter readings.
Send and process email meter reading requests - initial and final reminder.
Handle meter reading and service invoice queries through to resolution and provide information as requested, liaising with Sales Administration and Sales team.
Processing of meter reading and service related credit notes as required.
Administer and provide meter readings for third party service provision.
Maintain and update service records with relevant contact information.
Communicating with both internal and external customers.
Support the Customer Success team where required.
Provide additional administrative support where required.
KEY MEASUREMENTS
Meeting deadlines and KPI’s.
Acknowledgement requests and queries within 24 hours.
Contract and invoicing management.
SPECIAL REQUIREMENTS
A minimum of one years’ administrative experience.
Strong communication and customer skills.
A passion for providing excellent customer service.
IN RETURN WE OFFER:
Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
Excellent training & development opportunities within a growing organisation
Life insurance
BUPA health assessment
Employee Assistance Programme
Volunteering leave policy
10% TradePoint (B&Q) discount
Free parking
Type: Permanent
Hours: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
Salary: £23,000
Start: ASAP
ASL (Automated Systems Group Ltd) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 9000 customers nationally, we supply the latest technology from many of the world's leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.
The role of Meter and Billing Administrator is varied, with a focus on the collection and administration of meter readings and collection methods, coupled with service invoicing.
KEY RESPONSIBILITIES
Co-ordinate and manage the collection and processing of meter readings to enable service invoicing.
Assist with raising of service invoices, including Cost per Copy (CPC), periodic, minimum and rental charges.
Manage and administer meter reading collection methods, updating the database accordingly.
Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
Liaise with the ASSIST team on portal support issues/requests for meter readings.
Send and process email meter reading requests - initial and final reminder.
Handle meter reading and service invoice queries through to resolution and provide information as requested, liaising with Sales Administration and Sales team.
Processing of meter reading and service related credit notes as required.
Administer and provide meter readings for third party service provision.
Maintain and update service records with relevant contact information.
Communicating with both internal and external customers.
Support the Customer Success team where required.
Provide additional administrative support where required.
KEY MEASUREMENTS
Meeting deadlines and KPI’s.
Acknowledgement requests and queries within 24 hours.
Contract and invoicing management.
SPECIAL REQUIREMENTS
A minimum of one years’ administrative experience.
Strong communication and customer skills.
A passion for providing excellent customer service.
IN RETURN WE OFFER:
Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
Excellent training & development opportunities within a growing organisation
Life insurance
BUPA health assessment
Employee Assistance Programme
Volunteering leave policy
10% TradePoint (B&Q) discount
Free parking