Films & Specialist Rentals Sales Associate
| Posting date: | 15 April 2024 |
|---|---|
| Salary: | £23,000 per year |
| Hours: | Full time |
| Closing date: | 15 May 2024 |
| Location: | Ely, Cambridgeshire |
| Remote working: | On-site only |
| Company: | ASL (Automated Systems Group Limited) |
| Job type: | Permanent |
| Job reference: |
Summary
Location: Ely, Cambridge
Type: Permanent
Hours: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
Salary: £23,000
Start: ASAP
ASL (Automated Systems Group Ltd) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 9000 customers nationally, we supply the latest technology from many of the world's leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.
The Customer Success function is an integral part of the business, providing administrative support and activities that contribute to its overall success. The team are involved with the co-ordination and implementation of contractual and administrative procedures and frequently have responsibility for specific projects and tasks.
KEY RESPONSIBILITIES
Process sales documentation and administer contracts relating to the rental and service of equipment.
Support the Rental Manager in driving any improvements or changes.
Co-ordinate the delivery of equipment, communicating with all parties involved.
Assist the billing team with the collection and processing of meter readings to enable service invoicing.
Raising of invoices, including rental charges, Cost Per Copy (CPC), periodic charges, minimum billing and other ad hoc charges.
Invoicing of chargeable consumable items and service requests.
Handle contract queries through to resolution and provide information as requested, liaising with relevant departments.
Assist with invoice query resolution, including processing of credit notes.
Administer, set up and maintain service agreements and arrangements for third party service provision.
Assist the Customer Success team with handling requests for service and consumables.
Assist the Billing team with meter reading collection for invoicing.
Maintain and update service records with relevant service and contact information.
Communicate with both internal and external customers, including the sales team.
Provide additional administrative support where required.
KEY MEASUREMENTS
Meeting departmental KPI’s and achieving objectives
Acknowledgement requests and queries within 24 hours
Contract and invoicing management
SPECIAL REQUIREMENTS
A minimum of one years’ administrative experience, ideally industry related
Strong communication skills
A passion for providing excellent customer service
IN RETURN WE OFFER:
Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
Excellent training & development opportunities within a growing organisation
Life insurance
BUPA health assessment
Employee Assistance Programme
Volunteering leave policy
10% TradePoint (B&Q) discount
Free parking
Type: Permanent
Hours: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
Salary: £23,000
Start: ASAP
ASL (Automated Systems Group Ltd) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 9000 customers nationally, we supply the latest technology from many of the world's leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.
The Customer Success function is an integral part of the business, providing administrative support and activities that contribute to its overall success. The team are involved with the co-ordination and implementation of contractual and administrative procedures and frequently have responsibility for specific projects and tasks.
KEY RESPONSIBILITIES
Process sales documentation and administer contracts relating to the rental and service of equipment.
Support the Rental Manager in driving any improvements or changes.
Co-ordinate the delivery of equipment, communicating with all parties involved.
Assist the billing team with the collection and processing of meter readings to enable service invoicing.
Raising of invoices, including rental charges, Cost Per Copy (CPC), periodic charges, minimum billing and other ad hoc charges.
Invoicing of chargeable consumable items and service requests.
Handle contract queries through to resolution and provide information as requested, liaising with relevant departments.
Assist with invoice query resolution, including processing of credit notes.
Administer, set up and maintain service agreements and arrangements for third party service provision.
Assist the Customer Success team with handling requests for service and consumables.
Assist the Billing team with meter reading collection for invoicing.
Maintain and update service records with relevant service and contact information.
Communicate with both internal and external customers, including the sales team.
Provide additional administrative support where required.
KEY MEASUREMENTS
Meeting departmental KPI’s and achieving objectives
Acknowledgement requests and queries within 24 hours
Contract and invoicing management
SPECIAL REQUIREMENTS
A minimum of one years’ administrative experience, ideally industry related
Strong communication skills
A passion for providing excellent customer service
IN RETURN WE OFFER:
Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
Excellent training & development opportunities within a growing organisation
Life insurance
BUPA health assessment
Employee Assistance Programme
Volunteering leave policy
10% TradePoint (B&Q) discount
Free parking