User Researcher
| Posting date: | 15 April 2024 |
|---|---|
| Salary: | £40,201 to £47,986 per year |
| Hours: | Full time |
| Closing date: | 05 May 2024 |
| Location: | S3 7UF |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 339414/6 |
Summary
Could your research skills improve digital services for the most vulnerable users in the UK?
Can you help us improve systems for over 100,000 colleagues in the largest UK government department?
Do you want to be part of a User Centred Design community of practice that will support your development and nurture your curiosity?
If so, we want you to join us as a User Researcher.
In DWP our User Researchers plan, design and carry out research activities with real users. Our research helps teams get a deep understanding of the people that use government services and of colleagues who use different systems and tools to deliver services.
Your research will inform our policy, proposition, service, content and interaction design so that services work well for users and do what they are supposed to.
As a User Researcher you will:
- Work independently to plan and carry out research projects from preparation through to sharing your research outcomes.
- Make use of the most appropriate research methods and tools to turn research insights into recommendations that align with the department's goals and/or delivery outcomes.
- Be responsible for communicating with users and championing core research principles to team members.
- Test high level and specific aspects of a service, presenting the research findings to help gain consensus and take the appropriate action.
- Have the support of experienced User Researchers within the practice, and be empowered to lead within the scope of your work.