Appointment Centre Administrator | The Newcastle upon Tyne Hospitals NHS Foundation Trust
| Posting date: | 15 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 pro rata |
| Hours: | Part time |
| Closing date: | 15 May 2024 |
| Location: | 317 Regent Point, NE3 3HD |
| Company: | The Newcastle upon Tyne Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6213565/317-2024-15-35-DR |
Summary
We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment. To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.
PREVIOUS APPLICANTS NEED NOT APPLY
• Interview date: 2nd May 2024
• 21 hours /week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
• Previous experience of working within an Outpatient department would be advantageous though not a necessity as training will be given as is previous customer care/reception knowledge.
• The Appointment Booking Centre manages over 280,000 patient appointments per year, dealing with over 1,500 telephone calls per day.
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
• Managing a large volume of inbound and outbound calls in a timely manner
• To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
This advert closes on Tuesday 23 Apr 2024
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