Assistant Patient Pathway Co-ordinator | Croydon Health Services NHS Trust
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,129 - £28,649 pro rata per annum inc HCAS (outer) |
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | London, CR7 7YE |
| Company: | Croydon Health Services |
| Job type: | Permanent |
| Job reference: | 6163657/199-NN-6163657-AC |
Summary
Assistant Patient Pathway Coordinator
Band 3
An exciting opportunity has arisen within the Community administration team at Croydon University Hospital in our Urogynaecology Department. The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
The successful candidate will be highly motivated and organised with an ability to prioritise and problem solve in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate the ability to communicate with patients and staff across all disciplines.
• Ensure effective communication that transfer GP referrals to the Urogynaecology service
• Work closely with other administrators and clinic staff regarding individual patient queries to ensure targets are met and patients are treated efficiently and equitably
• Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies
• Receive patient referrals and administer in line with timings and requirements as set out in Trust policies
Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital. CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.
Our experienced staff take care of people of all ages across the borough of Croydon. We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.
Please see the attached supporting document which contains more information about the role in job description and person specification
This advert closes on Friday 26 Apr 2024
Band 3
An exciting opportunity has arisen within the Community administration team at Croydon University Hospital in our Urogynaecology Department. The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
The successful candidate will be highly motivated and organised with an ability to prioritise and problem solve in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate the ability to communicate with patients and staff across all disciplines.
• Ensure effective communication that transfer GP referrals to the Urogynaecology service
• Work closely with other administrators and clinic staff regarding individual patient queries to ensure targets are met and patients are treated efficiently and equitably
• Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies
• Receive patient referrals and administer in line with timings and requirements as set out in Trust policies
Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital. CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.
Our experienced staff take care of people of all ages across the borough of Croydon. We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.
Please see the attached supporting document which contains more information about the role in job description and person specification
This advert closes on Friday 26 Apr 2024