Compliance Manager
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | £51,503 to £54,906 per year |
| Hours: | Full time |
| Closing date: | 02 May 2024 |
| Location: | Bangor, Gwynedd |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Adra |
| Job type: | Permanent |
| Job reference: |
Summary
You’ll be joining Adra’s Properties Department, reporting directly to the Head of
Properties (Assets). The department manage all property related matters including
investment plan, repairs, maintenance, compliance, adaptations, commercial properties, office facilities and land.
Adra’s Properties department are currently working on a new ambitious 10-year Property / Asset management strategy to further improve and grow our business. You will be an integral part of delivering this strategy, highlighting areas for improvement and working collaboratively across the department to deliver high levels performance and efficiency.
What you’ll do
As the Compliance Operations Manager you will be responsible by ensuring:
The asset portfolio is compliant with all statutory, regulatory, and corporate requirements to ensure that Adra meet all requirements as a landlord.
The role holder will ensure that compliance and assurance management systems are maintained, set survey and inspection programmes and be responsible for the delivery of such programmes, monitor survey / inspection techniques and standards, identify actions raised and provide evidence of completion, have management control of external consultants, monitor compliance function related works in relation to the Big 7 key areas of landlord health and safety noted below.
1. Asbestos Management
2. Fire Safety
3. Electrical Safety
4. Heating Safety – Gas, oil and solid fuel
5. Water hygiene (Legionella) Safety
6. Lifting Equipment Safety
7. Radon Gas Safety
You will work closely with Adra Managers and all other stakeholders to ensure premises and customers remain safe and accurate records are maintained.
You’ll be leading a high performing team, delivering a value for money service to Adra and external clients.
You’ll review performance continuously and implement the necessary plans as you strive for brilliance.
Support the Head of Property Services and Commercial Operations Manager in
embedding a commercial contractor mindset and approach within the team.
Deliver the highest possible standards of customer service ensuring that our customers can live in homes of the best possible standards.
Prepare financial analysis and deliver services within your allocated budgets.
Work collaboratively with the Head of Property Services and Commercial Operations Manager to analyse costs and budgets and ensure surplus and targets are achieved year on year.
Build and develop new and existing partnerships with key stakeholders in order to further enhance the reputation of the Property Department - both within and outside of Adra.
Contribute, embrace and plan for the delivery of relevant parts of Property Department (Trwsio) growth plan.
Demonstrate motivational and inclusive leadership skills and be capable of implementing and managing change effectively.
What we’re looking for
• Proven experience in the housing sector compliance of landlord health and safety.
• Have good technical knowledge of properties, construction and the built environment.
• Have extensive understanding of legislation, regulation and best practices.
• Have extensive understanding and working knowledge of IT systems, with an
emphasis on reporting systems required to deliver high performing results and
teams.
• Have an eye for detail and natural ability to identify areas of improvement by
analysing raw data from various sources.
• You will have an established track record of successfully delivering projects that
have led to improvements.
• Have excellent managerial skills with the ability for ensuring great staff
performance, accountability, and responsibility.
KEY RESPONSIBLITIES
• Deliver a service that demonstrates high levels of performance, cost effectiveness and value to the organisation, ensuring that corporate and internal targets and performance measures are achieved.
• Work with Senior managers within the Property Department to develop an
understanding of costs and outputs and delivering within pre agreed budgets.
• Integral part of the planning for the delivery of significant growth of new and existing workstreams, both within and externally of Adra.
• Attend and represent the Property Department at cross departmental meetings.
• Develop a customer focussed service, of doing things right first time
• Manage and monitor staff and contractor performance and take corrective action when required.
• Contribute to budget setting and lead on forecasting, monitoring and managing costs for allocated budgets.
• Procure materials and services in a commercial manner, in compliance with company, legislative and regulatory requirements.
• Produce clear and concise reports for the assistant director and management team.
• Produce and deliver reports to committees, and senior colleagues
• Always strive to improve satisfaction, raise standards and reduce complaints
• Work with Trwsio’s management team to identify and subsequently implement areas of improvement and efficiencies.
• Establish and implement a clear training and succession plan for your team to support development and growth of Trwsio.
• Work in partnership with other departments and organisations as required
• Maintain up to date knowledge on changes in legislation to meet obligations and
implement best practice to improve services
• Clearly show a commitment to equal opportunities and customer care alongside
established good practice, policies and guidelines
• Lead your team by motivating, coaching, training, and appraising and embedding the culture required to succeed.
• Demonstrate and Implement Health, Safety and Environmental (HSE) excellence to protect staff, customers and service providers.
• Be available as business continuity lead for the department as and when required on a rota basis.
• Deputise for the Head of Property Services as and when required.
Properties (Assets). The department manage all property related matters including
investment plan, repairs, maintenance, compliance, adaptations, commercial properties, office facilities and land.
Adra’s Properties department are currently working on a new ambitious 10-year Property / Asset management strategy to further improve and grow our business. You will be an integral part of delivering this strategy, highlighting areas for improvement and working collaboratively across the department to deliver high levels performance and efficiency.
What you’ll do
As the Compliance Operations Manager you will be responsible by ensuring:
The asset portfolio is compliant with all statutory, regulatory, and corporate requirements to ensure that Adra meet all requirements as a landlord.
The role holder will ensure that compliance and assurance management systems are maintained, set survey and inspection programmes and be responsible for the delivery of such programmes, monitor survey / inspection techniques and standards, identify actions raised and provide evidence of completion, have management control of external consultants, monitor compliance function related works in relation to the Big 7 key areas of landlord health and safety noted below.
1. Asbestos Management
2. Fire Safety
3. Electrical Safety
4. Heating Safety – Gas, oil and solid fuel
5. Water hygiene (Legionella) Safety
6. Lifting Equipment Safety
7. Radon Gas Safety
You will work closely with Adra Managers and all other stakeholders to ensure premises and customers remain safe and accurate records are maintained.
You’ll be leading a high performing team, delivering a value for money service to Adra and external clients.
You’ll review performance continuously and implement the necessary plans as you strive for brilliance.
Support the Head of Property Services and Commercial Operations Manager in
embedding a commercial contractor mindset and approach within the team.
Deliver the highest possible standards of customer service ensuring that our customers can live in homes of the best possible standards.
Prepare financial analysis and deliver services within your allocated budgets.
Work collaboratively with the Head of Property Services and Commercial Operations Manager to analyse costs and budgets and ensure surplus and targets are achieved year on year.
Build and develop new and existing partnerships with key stakeholders in order to further enhance the reputation of the Property Department - both within and outside of Adra.
Contribute, embrace and plan for the delivery of relevant parts of Property Department (Trwsio) growth plan.
Demonstrate motivational and inclusive leadership skills and be capable of implementing and managing change effectively.
What we’re looking for
• Proven experience in the housing sector compliance of landlord health and safety.
• Have good technical knowledge of properties, construction and the built environment.
• Have extensive understanding of legislation, regulation and best practices.
• Have extensive understanding and working knowledge of IT systems, with an
emphasis on reporting systems required to deliver high performing results and
teams.
• Have an eye for detail and natural ability to identify areas of improvement by
analysing raw data from various sources.
• You will have an established track record of successfully delivering projects that
have led to improvements.
• Have excellent managerial skills with the ability for ensuring great staff
performance, accountability, and responsibility.
KEY RESPONSIBLITIES
• Deliver a service that demonstrates high levels of performance, cost effectiveness and value to the organisation, ensuring that corporate and internal targets and performance measures are achieved.
• Work with Senior managers within the Property Department to develop an
understanding of costs and outputs and delivering within pre agreed budgets.
• Integral part of the planning for the delivery of significant growth of new and existing workstreams, both within and externally of Adra.
• Attend and represent the Property Department at cross departmental meetings.
• Develop a customer focussed service, of doing things right first time
• Manage and monitor staff and contractor performance and take corrective action when required.
• Contribute to budget setting and lead on forecasting, monitoring and managing costs for allocated budgets.
• Procure materials and services in a commercial manner, in compliance with company, legislative and regulatory requirements.
• Produce clear and concise reports for the assistant director and management team.
• Produce and deliver reports to committees, and senior colleagues
• Always strive to improve satisfaction, raise standards and reduce complaints
• Work with Trwsio’s management team to identify and subsequently implement areas of improvement and efficiencies.
• Establish and implement a clear training and succession plan for your team to support development and growth of Trwsio.
• Work in partnership with other departments and organisations as required
• Maintain up to date knowledge on changes in legislation to meet obligations and
implement best practice to improve services
• Clearly show a commitment to equal opportunities and customer care alongside
established good practice, policies and guidelines
• Lead your team by motivating, coaching, training, and appraising and embedding the culture required to succeed.
• Demonstrate and Implement Health, Safety and Environmental (HSE) excellence to protect staff, customers and service providers.
• Be available as business continuity lead for the department as and when required on a rota basis.
• Deputise for the Head of Property Services as and when required.
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Disability Confident
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