Service Advisor
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | £35,000 to £39,000 per year |
| Additional salary information: | 35k basic + 4k bonus + benefits |
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | Heathrow, Hounslow |
| Remote working: | On-site only |
| Company: | YOLO Recruitment |
| Job type: | Permanent |
| Job reference: | YOLOheathrowservice |
Summary
NEW SERVICE ADVISOR JOB
Heathrow, West London
Salary: 35k basic + 4k bonus + benefits
We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team.
Ideally you will have some service / aftersales experience and a full UK DL.
Responsibilities of the Service Advisor / Aftersales Advisor :
• Deal with customer needs face-to-face and over the phone with a professional and friendly approach
• Work in Progress (WIP) control for the workshop
• MOT and service scheduling
• Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
• Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
• To promote additional workshop services/repairs where applicable
• To identify and add parts to WIPs
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
• To ensure parts are ordered/requisitioned once relevant authority is received
• Inform customer of outstanding campaigns and arrange for work to be completed
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• To assist and develop parts sales with the objective of meeting relevant targets
• To cost completed work and raise invoices
• To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
• Build rapport with all staff and customers
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect Service Advisor / Aftersales Advisor will have:
• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills
• Proactive approach to work
• Able to work to deadlines
• Problem solving skills
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask both alone and part of a team
The hours for the Service Advisor / Aftersales Advisor role are based on a 45 hour working week.
To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!
Heathrow, West London
Salary: 35k basic + 4k bonus + benefits
We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team.
Ideally you will have some service / aftersales experience and a full UK DL.
Responsibilities of the Service Advisor / Aftersales Advisor :
• Deal with customer needs face-to-face and over the phone with a professional and friendly approach
• Work in Progress (WIP) control for the workshop
• MOT and service scheduling
• Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
• Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
• To promote additional workshop services/repairs where applicable
• To identify and add parts to WIPs
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
• To ensure parts are ordered/requisitioned once relevant authority is received
• Inform customer of outstanding campaigns and arrange for work to be completed
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• To assist and develop parts sales with the objective of meeting relevant targets
• To cost completed work and raise invoices
• To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
• Build rapport with all staff and customers
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect Service Advisor / Aftersales Advisor will have:
• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills
• Proactive approach to work
• Able to work to deadlines
• Problem solving skills
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask both alone and part of a team
The hours for the Service Advisor / Aftersales Advisor role are based on a 45 hour working week.
To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!