Service Advisor
| Posting date: | 05 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | OTE up to £37,500 per annum (depending on experience) |
| Hours: | Full time |
| Closing date: | 05 May 2024 |
| Location: | Middlesex, TW8 9FX |
| Company: | Norton Way Group Ltd |
| Job type: | Permanent |
| Job reference: | 542 |
Summary
Job Advert
Salary: OTE up to £37,500 depending on experience
Hours: 47.25 hours per week, Monday to Friday, alternate Saturday mornings
Location: GWR Kia, 963 Great West Road, Brentford, Middlesex TW8 9FX
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for the past 35 years.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a
multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
What you will be doing:
* Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be
ordered or fitted
* Understand the customer's needs and correctly interpret instructions
* Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times
required
* Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required
* Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order.
Cost the work and raise invoices
What we need from you:
* A full driving licence is essential
* Experience working within an automotive service department is essential
* Outstanding communication skills, both in person and on the telephone
* High level of accuracy with excellent attention to detail
* Strong organisational skills and ability to follow strict procedures
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional
leadership.
Salary: OTE up to £37,500 depending on experience
Hours: 47.25 hours per week, Monday to Friday, alternate Saturday mornings
Location: GWR Kia, 963 Great West Road, Brentford, Middlesex TW8 9FX
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for the past 35 years.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a
multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
What you will be doing:
* Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be
ordered or fitted
* Understand the customer's needs and correctly interpret instructions
* Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times
required
* Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required
* Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order.
Cost the work and raise invoices
What we need from you:
* A full driving licence is essential
* Experience working within an automotive service department is essential
* Outstanding communication skills, both in person and on the telephone
* High level of accuracy with excellent attention to detail
* Strong organisational skills and ability to follow strict procedures
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional
leadership.