Customer Service Assistant
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Salary: £23,857.40 per annum |
| Hours: | Full time |
| Closing date: | 01 May 2024 |
| Location: | Hertfordshire, Eastern England |
| Remote working: | On-site only |
| Company: | Broxbourne Borough Council |
| Job type: | Permanent |
| Job reference: | CSA |
Summary
Customer Service Assistant - (Ref: CSA)
Salary: £23,857.40 per annum
Full time – 40 hours per week
Come and join our friendly teams as a Customer Service Assistant at John Warner Sports Centre and Laura Trott Leisure Centre. Our Customer Service Assistants are fundamental to the success of both sports centres, as the impression you give makes a difference. This role requires you to help customers throughout the day taking bookings, payments, answering queries and helping customers to have a positive experience.
If you are an approachable and friendly person who has a commitment to excellent customer service, we want to hear from you. You should have a GCSE or equivalent qualification in maths and English to apply for this post. A positive can-do attitude is essential as are problem solving and multi-tasking skills. The position includes evening and weekend working according to a shift pattern that may include both sites. Experience in a similar role is desirable but not essential as full training will be provided. The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.
The role requires an enhanced disclosure and barring service (DBS) check.
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).
The values and their underlying behaviours, demonstrate our commitment to providing excellent
customer care, working in a joined up way, showing respect at all times and looking at innovation
and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent
who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and
young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development
programme, membership of the Local Government Pension Scheme and free membership to the
Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness
classes, racket sport sessions, a health suite and a range of generous discounts across other
leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 1 May 2024 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone: 01992 785509, Email: personnel@broxbourne.gov.uk
Website: www.broxbourne.gov.uk
Salary: £23,857.40 per annum
Full time – 40 hours per week
Come and join our friendly teams as a Customer Service Assistant at John Warner Sports Centre and Laura Trott Leisure Centre. Our Customer Service Assistants are fundamental to the success of both sports centres, as the impression you give makes a difference. This role requires you to help customers throughout the day taking bookings, payments, answering queries and helping customers to have a positive experience.
If you are an approachable and friendly person who has a commitment to excellent customer service, we want to hear from you. You should have a GCSE or equivalent qualification in maths and English to apply for this post. A positive can-do attitude is essential as are problem solving and multi-tasking skills. The position includes evening and weekend working according to a shift pattern that may include both sites. Experience in a similar role is desirable but not essential as full training will be provided. The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.
The role requires an enhanced disclosure and barring service (DBS) check.
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).
The values and their underlying behaviours, demonstrate our commitment to providing excellent
customer care, working in a joined up way, showing respect at all times and looking at innovation
and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent
who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and
young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development
programme, membership of the Local Government Pension Scheme and free membership to the
Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness
classes, racket sport sessions, a health suite and a range of generous discounts across other
leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 1 May 2024 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone: 01992 785509, Email: personnel@broxbourne.gov.uk
Website: www.broxbourne.gov.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.