Customer Service Assistant - (Ref: CSA)

Salary: £23,857.40 per annum

Full time – 40 hours per week

Come and join our friendly teams as a Customer Service Assistant at John Warner Sports Centre and Laura Trott Leisure Centre. Our Customer Service Assistants are fundamental to the success of  both sports centres, as the impression you give makes a difference.  This role requires you to help customers throughout the day taking bookings, payments, answering queries and helping customers to have a positive experience.

If you are an approachable and friendly person who has a commitment to excellent customer service, we want to hear from you. You should have a GCSE or equivalent qualification in maths and English to apply for this post. A positive can-do attitude is essential as are problem solving and multi-tasking skills. The position includes evening and weekend working according to a shift pattern that may include both sites. Experience in a similar role is desirable but not essential as full training will be provided. The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.

The role requires an enhanced disclosure and barring service (DBS) check.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).

The values and their underlying behaviours, demonstrate our commitment to providing excellent

customer care, working in a joined up way, showing respect at all times and looking at innovation

and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent

who share this commitment.

We are committed to safer recruitment, safeguarding and promoting the welfare of children and

young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

The Council’s benefits package includes generous leave entitlement, a full training and development

programme, membership of the Local Government Pension Scheme and free membership to the

Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness

classes, racket sport sessions, a health suite and a range of generous discounts across other

leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.

Details and application forms for all job vacancies are listed on the Council’s website.

Application forms must be submitted online by 1 May 2024 quoting the above reference.

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

Telephone: 01992 785509, Email: personnel@broxbourne.gov.uk

Website: www.broxbourne.gov.uk

How to apply

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.