Facilities Assistant
| Posting date: | 11 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | M1 3HU |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 51410 |
Summary
REF 51410
Facilities Assistant - Lloyds Banking Group, Manchester
Salary £26,500 PAReporting to: Group FOH LeadJob objectives and responsibilities
-The ultimate goal of the Roving Ambassador is to support the FOH leadership team and facilities manager to deliver contractual service requirements, exceed expectations and create a memorable 5* experience for all who work or visit the building
-Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded
-Provide intuitive service with absolute understanding of our customer's needs to create exceptional experiences that result in lasting positive memories
Main duties
-Act as main support to the facilities manager and FOH lead
-Support the facilities manager, and FOH leadership team to deliver contractual service requirements, ensuring process compliance
-Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
-Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
-Own and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
-Provide “at desk” first fix IT and AV support
-Be the face of the facilities team by providing tangible service that is visible and easily accessible
-Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
-Greet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service
-Provide ad hoc cover and support to other work areas, such as: Reception, Mailroom
-Lead briefings in the absence of the facilities manager
-Proactively host and manage queues, striving to make the arrival or departure process as efficient as possible
-Carry out floor walks and service audits, and proactively logging work orders
-Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
-To escalate any feedback relating to the service provided by the service team
-Creating, updating, and displaying signage as required
-Liaise with our client Communities and Workplace Experience colleagues to support the delivery of their initiatives and activities
-Support the provision of other services, such as mail distribution, IT hardware goods in/out
-Administrative tasks and ad hoc reporting
-Support onsite facilities inspections
-Focus on out of line safety and security items
-Host contractors on site
-Respond to First Aid incidents
-Lost property management
-To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
-Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
-Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
-Provide support to the wider service team as and when required
-Complete any reasonable management request or task
-Deputise in the absence of your Manager or similar supervisory position
Person Specification
-1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
-Warm and engaging communication style, able to quickly build rapport and meaningful relationships with new people
-A genuine interest in facilities or workplace management and desire to develop within the industry
-Able to work independently and coordinate multiple tasks at once
-Essential to possess innovative qualities and highly capable of taking an active role within a dynamic workplace team
-Have excellent analytical skills and a high level of resilience
-Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
-Immaculate grooming, personal presentation and sense of style
-Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
-Must be highly proficient in Outlook, Word, Teams, and Chrome
-Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
-SIA certification desirable
-IOSH certification desirable
-Essential to be able to process large volume of queries across multiple platforms
-Average 70wpm typing speed desirable
Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation
Facilities Assistant - Lloyds Banking Group, Manchester
Salary £26,500 PAReporting to: Group FOH LeadJob objectives and responsibilities
-The ultimate goal of the Roving Ambassador is to support the FOH leadership team and facilities manager to deliver contractual service requirements, exceed expectations and create a memorable 5* experience for all who work or visit the building
-Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded
-Provide intuitive service with absolute understanding of our customer's needs to create exceptional experiences that result in lasting positive memories
Main duties
-Act as main support to the facilities manager and FOH lead
-Support the facilities manager, and FOH leadership team to deliver contractual service requirements, ensuring process compliance
-Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
-Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
-Own and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
-Provide “at desk” first fix IT and AV support
-Be the face of the facilities team by providing tangible service that is visible and easily accessible
-Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
-Greet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service
-Provide ad hoc cover and support to other work areas, such as: Reception, Mailroom
-Lead briefings in the absence of the facilities manager
-Proactively host and manage queues, striving to make the arrival or departure process as efficient as possible
-Carry out floor walks and service audits, and proactively logging work orders
-Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
-To escalate any feedback relating to the service provided by the service team
-Creating, updating, and displaying signage as required
-Liaise with our client Communities and Workplace Experience colleagues to support the delivery of their initiatives and activities
-Support the provision of other services, such as mail distribution, IT hardware goods in/out
-Administrative tasks and ad hoc reporting
-Support onsite facilities inspections
-Focus on out of line safety and security items
-Host contractors on site
-Respond to First Aid incidents
-Lost property management
-To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
-Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
-Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
-Provide support to the wider service team as and when required
-Complete any reasonable management request or task
-Deputise in the absence of your Manager or similar supervisory position
Person Specification
-1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
-Warm and engaging communication style, able to quickly build rapport and meaningful relationships with new people
-A genuine interest in facilities or workplace management and desire to develop within the industry
-Able to work independently and coordinate multiple tasks at once
-Essential to possess innovative qualities and highly capable of taking an active role within a dynamic workplace team
-Have excellent analytical skills and a high level of resilience
-Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
-Immaculate grooming, personal presentation and sense of style
-Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
-Must be highly proficient in Outlook, Word, Teams, and Chrome
-Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
-SIA certification desirable
-IOSH certification desirable
-Essential to be able to process large volume of queries across multiple platforms
-Average 70wpm typing speed desirable
Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation