Service Advisor
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Bonus scheme, 30 days holiday including bank holidays, rising to 4 days with length of service, optional private healthcare, 24/7 mental health and wellbeing support |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | Felixstowe, Suffolk |
| Remote working: | On-site only |
| Company: | TruckEast Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
The Service Advisor role is responsible for the smooth daily operation of the Service Reception. Working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.
Essential duties and responsibilities
To perform this role successfully, an individual must be able to assist and then after an allotted training period perform each essential duty satisfactorily.
Ensure a steady and realistic flow of available work through the workshop.
Liaise with external and internal customers and ensure work is authorised.
Support and maintain customer’s service schedules, MOT and O Licence requirements.
Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers – this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle Industry
Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
Ensure Service / Inspection Documentation are completed correctly, and customer defect procedures adhered to.
Loading and daily checking of R2C to ensure all customer sheets are correct and complete
Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
Re-book any work and liaise with the Parts Dept. to ensure work is carried out promptly
Contact customers for any missed booked work and re-book accordingly
Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
Any other duties relevant to the smooth and efficient operation of the department as determined by your manager
Candidate requirements
To perform this role successfully, an individual must meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and/or Experience
Minimum of GCSE level (or equivalent) qualification in Mathematics and English
Administrative experience
Essential Knowledge, Skills and Abilities
Current driving licence
Ability to work within a team Ability to work within guidelines and to deadlines
Excellent written and oral communication skills Excellent customer service skills
Excellent organisation and analytical skills
High level of computer literacy Detail orientated
Good understanding of the business environment in the customer interface Possess excellent accuracy and numeracy skills
Desirable Knowledge, Skills and Abilities
A technical understanding
Knowledge of the Automotive Industry
Knowledge of the Kerridge system
TruckEast Ltd are an equal opportunities employer.
Essential duties and responsibilities
To perform this role successfully, an individual must be able to assist and then after an allotted training period perform each essential duty satisfactorily.
Ensure a steady and realistic flow of available work through the workshop.
Liaise with external and internal customers and ensure work is authorised.
Support and maintain customer’s service schedules, MOT and O Licence requirements.
Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers – this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle Industry
Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
Ensure Service / Inspection Documentation are completed correctly, and customer defect procedures adhered to.
Loading and daily checking of R2C to ensure all customer sheets are correct and complete
Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
Re-book any work and liaise with the Parts Dept. to ensure work is carried out promptly
Contact customers for any missed booked work and re-book accordingly
Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
Any other duties relevant to the smooth and efficient operation of the department as determined by your manager
Candidate requirements
To perform this role successfully, an individual must meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and/or Experience
Minimum of GCSE level (or equivalent) qualification in Mathematics and English
Administrative experience
Essential Knowledge, Skills and Abilities
Current driving licence
Ability to work within a team Ability to work within guidelines and to deadlines
Excellent written and oral communication skills Excellent customer service skills
Excellent organisation and analytical skills
High level of computer literacy Detail orientated
Good understanding of the business environment in the customer interface Possess excellent accuracy and numeracy skills
Desirable Knowledge, Skills and Abilities
A technical understanding
Knowledge of the Automotive Industry
Knowledge of the Kerridge system
TruckEast Ltd are an equal opportunities employer.