Team Leader – Centralised Outpatient Services | North Bristol NHS Trust
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 Per Annum |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | Bristol, BS10 5NB |
| Company: | North Bristol NHS |
| Job type: | Permanent |
| Job reference: | 6220798/339-TRB4456-A |
Summary
An exciting opportunity has arisen to join the Centralised Outpatients Team at North Bristol Trust as a Team leader.
The post holder will oversee the day-to-day running of the Contact Centre and admin teams and will be responsible for delivering KPI’s within the Centralised Outpatient Department.
We are looking for an outstanding and experienced individual to join our high performing team. The ideal candidate will have previous experience of managing administrative teams to achieve their performance objectives.
You will have excellent communication skills and work emphatically with our patients.
Ideally applicants will have experience of leading a busy telephone contact centre
A strong understanding of the Patient Access Policy, data quality and relevant performance targets such as RTT is essential.
This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Centralised Outpatients is a high-volume service and you will work as part of a team managing a portfolio of bookings, inbound call centre, data quality and performance relevant to the Outpatients service.
As part of the role, you will receive opportunities for on-going development and support to fulfil your potential.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
The post holder will oversee the daily operations and management of our Outpatient Contact Centre and admin teams, ensuring staff levels are consistently aligned with service demands and that patients receive a high-quality and efficient service. Additionally, the post holder will be accountable for the delivery of KPI’s associated with the Outpatient services, while effectively leading their team.
Please refer to job description for detailed breakdown of duties.
This advert closes on Wednesday 1 May 2024