Senior Business Support Officer (SO1)
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | £20.59 per hour |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | Islington, North London |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1231408042024 |
Summary
Senior Business Support Officer (SO1)
Background
• To provide a broad-spectrum of general administrative support to a range of services across the council.
• To support the role of Deputy Business Support Manager and Business Support Manager and act as a point of escalation for queries relative to the administrative functions from staff and service users, internal and external customers.
• To provide a comprehensive business support service to the Service Management Team and to assist the Social Work and Business Support Managers to maintain and improve administrative processes.
• To develop and maintain good working relationships with teams within Children’s Social Care, Adult Services other Council departments, outside agencies and children, young people, parents/carers and residents referred to council services.
Responsibilities
• To supervise the day to day work allocation of the Business Support Officers ensuring the smooth running and delivery of administrative activities, as required.
• Management of business support staff, conducting quality conversations and contributing to the annual review of performance, as required.
• To support the duties of the business support team working within a framework and in accordance with statutory duties, ensuring procedures and deadlines are adhered to.
• In depth knowledge of the safeguarding and legislative processes supported by the Business Support Service with responsibility for promoting and safeguarding the welfare of service users and residents.
• To work in accordance with safeguarding and security procedures relative to the service area and promote the procedures to those who come in contact with the Business Support Service.
• To provide a comprehensive service supporting complex statutory and corporate meetings and decision-making processes in accordance with the service and departmental needs.
• Assist in the collation and submission of responses to requests for information in relation to; freedom of information requests, subject access requests, members’ enquiries and complaints at all stages including the Ombudsman as required by the role.
• Allocating and logging correspondence, updating templates, and circulating training material.
• To effectively respond to and resolve, in a timely and courteous manner, to a wide range of queries, including confidential and sensitive issues from members of the public, professionals, members, government officials and staff of other agencies and elsewhere in the authority in line with the council’s customer care standard.
• Provide a responsive reception service ensuring all duties and responsibilities relevant to the role are performed in line with the council’s customer care standard, as required.
• To assist in the delivery of projects under the guidance of the Business Support Management Team.
• To support the team and wider Business Support Service to ensure continuity of service delivery, working flexibly to meet changing needs and demands.
• Establishing and maintaining effective records management to ensure all performance information including process maps and data is appropriately stored.
• To maintain database systems, scanning technology and website pages/online forms relative to the service area.
• To analyse and provide statistical information, prepare reports and presentations as required.
• Attend performance meetings to drive service level and the performance of business support officers, to resolve issues, as required.
• To identify and raise issues relating to service delivery, policy and/or procedures. Where there is a particular cause for concern prepare reports.
• To assist in HR tasks including the collation and submission of staff finance and personnel records.
• Assist in the induction process and training of new staff in relation to procedure, legislation, and operated databases, as required by the Business Support Management Team.
• Support the business process for new starters, changes and leavers including ensuring remote working staff whereabouts information is up to date.
• Receive and respond to queries received by a range of contact points, logging information accurately and alerting staff and managers accordingly.
• As required by the service maintain accurate financial records, checking and processing invoices, payments, travel and adhoc expenses.
• To arrange and support meetings and other events for the relevant service area/s.
• To work in line with general office process and procedures.
Qualifications:
Previous proven Administrative Officer experience or similair experience in a complex role.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £20.59
Location: Islington, London
Should you wish to apply for this job opportunity, please send an up to date CV.
Background
• To provide a broad-spectrum of general administrative support to a range of services across the council.
• To support the role of Deputy Business Support Manager and Business Support Manager and act as a point of escalation for queries relative to the administrative functions from staff and service users, internal and external customers.
• To provide a comprehensive business support service to the Service Management Team and to assist the Social Work and Business Support Managers to maintain and improve administrative processes.
• To develop and maintain good working relationships with teams within Children’s Social Care, Adult Services other Council departments, outside agencies and children, young people, parents/carers and residents referred to council services.
Responsibilities
• To supervise the day to day work allocation of the Business Support Officers ensuring the smooth running and delivery of administrative activities, as required.
• Management of business support staff, conducting quality conversations and contributing to the annual review of performance, as required.
• To support the duties of the business support team working within a framework and in accordance with statutory duties, ensuring procedures and deadlines are adhered to.
• In depth knowledge of the safeguarding and legislative processes supported by the Business Support Service with responsibility for promoting and safeguarding the welfare of service users and residents.
• To work in accordance with safeguarding and security procedures relative to the service area and promote the procedures to those who come in contact with the Business Support Service.
• To provide a comprehensive service supporting complex statutory and corporate meetings and decision-making processes in accordance with the service and departmental needs.
• Assist in the collation and submission of responses to requests for information in relation to; freedom of information requests, subject access requests, members’ enquiries and complaints at all stages including the Ombudsman as required by the role.
• Allocating and logging correspondence, updating templates, and circulating training material.
• To effectively respond to and resolve, in a timely and courteous manner, to a wide range of queries, including confidential and sensitive issues from members of the public, professionals, members, government officials and staff of other agencies and elsewhere in the authority in line with the council’s customer care standard.
• Provide a responsive reception service ensuring all duties and responsibilities relevant to the role are performed in line with the council’s customer care standard, as required.
• To assist in the delivery of projects under the guidance of the Business Support Management Team.
• To support the team and wider Business Support Service to ensure continuity of service delivery, working flexibly to meet changing needs and demands.
• Establishing and maintaining effective records management to ensure all performance information including process maps and data is appropriately stored.
• To maintain database systems, scanning technology and website pages/online forms relative to the service area.
• To analyse and provide statistical information, prepare reports and presentations as required.
• Attend performance meetings to drive service level and the performance of business support officers, to resolve issues, as required.
• To identify and raise issues relating to service delivery, policy and/or procedures. Where there is a particular cause for concern prepare reports.
• To assist in HR tasks including the collation and submission of staff finance and personnel records.
• Assist in the induction process and training of new staff in relation to procedure, legislation, and operated databases, as required by the Business Support Management Team.
• Support the business process for new starters, changes and leavers including ensuring remote working staff whereabouts information is up to date.
• Receive and respond to queries received by a range of contact points, logging information accurately and alerting staff and managers accordingly.
• As required by the service maintain accurate financial records, checking and processing invoices, payments, travel and adhoc expenses.
• To arrange and support meetings and other events for the relevant service area/s.
• To work in line with general office process and procedures.
Qualifications:
Previous proven Administrative Officer experience or similair experience in a complex role.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £20.59
Location: Islington, London
Should you wish to apply for this job opportunity, please send an up to date CV.