Administrator & Engagement Officer
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | £22,711.50 per year |
| Additional salary information: | £22711.50 a year |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Wokingham, RG41 2PY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M0035-24-0270 |
Summary
Role: Administrator & Engagement Officer Location: Berkshire Salary: 22,711.50 Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then wed love to hear from you. InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience. As an Engagement Officer you will be: Improving the knowledge of the importance of diabetic eye screening within the programme communities With a specific focus on the underserved communities or seldom heard groups including those with learning disabilities, patients within areas of greater deprivation and non-responders, work with the Stakeholder and Quality Assurance Manager in the implementation of appropriate consultation activities To undertake, analyse and report on patient satisfaction feedback and other experience surveys To obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including though the implementation Patient, Partner, Stakeholder, User forums and patient engagement structures/forum and form collaborative relationships As an Administrator you will: Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Assist with arranging of programme meetings and note taking. Place stationery orders via the on-line procurement system (training given). Delivery and invoice reconciliation Fire Warden duties (training given) Utilising relevant IT systems to support the delivery of a high-quality imaging service Assist with monthly programme reports Complying with ISO standards, respecting and protecting confidentiality Reporting any incidents, feedback or complaints effectively Experience and Qualifications: You'll enjoy the support and scope to enhance your own career too, as you gain the experience and training you need to develop as an Engagement Officer. Experience in working in a customer focused environment Social Media creativeness and Engagement with service users Awareness of general and cultural issues as they relate to underserved communities and seldom heard groups Attend events and conduct presentations Experience engaging with support groups for patients would be beneficial