Trainee Generalist Adviser
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | £24,300 per year |
| Hours: | Full time |
| Closing date: | 03 May 2024 |
| Location: | Plymouth |
| Company: | Citizens Advice Plymouth |
| Job type: | Permanent |
| Job reference: | 2425 003 |
Summary
Starting salary: £24,300 per annum (scale: £24,300 to £27,494.61 per annum)
Hours: 37 hours per week
Contract: Permanent
Work base: Office based, with attendance at outreach locations in Plymouth as required.
Holiday: 25 days annual leave + bank holidays + 2.5 days between Christmas & New Year (pro rata)
About the role
Plymouth City Council has commissioned Citizens Advice Plymouth to deliver an income maximisation campaign to work across the city. The service provides advice face to face within our office, via outreach work at locations across Plymouth, on the phone and digitally.
We are recruiting for a Trainee Generalist Adviser to join our Local Advice Services team.
It’s a varied role – you’ll be advising clients in many different enquiry areas with a focus on benefits, budgeting, grants, and income maximisation but also covering debt, consumer, employment, family, housing, and immigration.
It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across Plymouth.
The role is primarily office-based work with some Outreach work completed at locations in the Plymouth area. This is not a hybrid working role.
The role is 37 hours a week on a permanent basis, working Monday-Thursday 0900-1700 and Friday 0900-1630.
Start Date
The start date for this role is 25th June 2024, with interviews planned for w/c 13th May 2024.
Training
Full training will be provided at our city centre office in Cobourg House, Mayflower Street. This is a 6-7 trainingweek period and you must be available for the full training period (annual leave will not be authorised for these weeks).
About you
You will thrive on working with a diverse range of people and be open-minded, approachable and non-judgmental. You will take an empathetic and compassionate approach to clients to find solutions to the problems they are facing. You will have good critical thinking skills, with the ability to identify and unpick issues.
Advisers need to be resilient and able to manage face-to-face appointments and phone conversations well, including where clients are upset or suicidal. Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients with a non-judgmental approach.
You’ll be able to write up case notes accurately and efficiently using a range of Office 365 programs and keep databases up to date accurately.
You will have good prioritisation and time management skills to be able to work efficiently as part of a team to reach as many clients as possible as quickly as possible.
The ideal candidate will have some debt and advice knowledge, and some knowledge of the current benefits system, but this is not essential. Previous advice work is desirable, but not essential as full training will be provided.
Citizens Advice Plymouth values diversity, promotes equality, and welcomes applications from suitably skilled candidate from all backgrounds.
For further information about the role:
Please download our application pack from out website.
To apply for this vacancy:
Email your completed application form to recruitment@citizensadviceplymouth.org.uk by 9am on Friday 3rd May 2024.
Please let us know if you need us to adapt our application process so there are no barriers for you to apply.
Closing date:
Friday 3rd May at 9am
Benefits (subject to eligibilty) include:
25 days annual leave + bank holidays + an additional 2.5 days between Christmas & New Year (pro rata)
Long term service leave – up to 5 additional days (pro rata)
Employee assistance programme.
Heathcare plan which includes money back on prescription charges etc.
Group stakeholder pension scheme
Cycle to work scheme
Flexible working, career breaks, enhanced contractual sick pay, support for parents & carers.
Learning & development – training and development with access to a wide range of online courses to develop your skills
Death in Service cover (2 x annual salary)
Hours: 37 hours per week
Contract: Permanent
Work base: Office based, with attendance at outreach locations in Plymouth as required.
Holiday: 25 days annual leave + bank holidays + 2.5 days between Christmas & New Year (pro rata)
About the role
Plymouth City Council has commissioned Citizens Advice Plymouth to deliver an income maximisation campaign to work across the city. The service provides advice face to face within our office, via outreach work at locations across Plymouth, on the phone and digitally.
We are recruiting for a Trainee Generalist Adviser to join our Local Advice Services team.
It’s a varied role – you’ll be advising clients in many different enquiry areas with a focus on benefits, budgeting, grants, and income maximisation but also covering debt, consumer, employment, family, housing, and immigration.
It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across Plymouth.
The role is primarily office-based work with some Outreach work completed at locations in the Plymouth area. This is not a hybrid working role.
The role is 37 hours a week on a permanent basis, working Monday-Thursday 0900-1700 and Friday 0900-1630.
Start Date
The start date for this role is 25th June 2024, with interviews planned for w/c 13th May 2024.
Training
Full training will be provided at our city centre office in Cobourg House, Mayflower Street. This is a 6-7 trainingweek period and you must be available for the full training period (annual leave will not be authorised for these weeks).
About you
You will thrive on working with a diverse range of people and be open-minded, approachable and non-judgmental. You will take an empathetic and compassionate approach to clients to find solutions to the problems they are facing. You will have good critical thinking skills, with the ability to identify and unpick issues.
Advisers need to be resilient and able to manage face-to-face appointments and phone conversations well, including where clients are upset or suicidal. Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients with a non-judgmental approach.
You’ll be able to write up case notes accurately and efficiently using a range of Office 365 programs and keep databases up to date accurately.
You will have good prioritisation and time management skills to be able to work efficiently as part of a team to reach as many clients as possible as quickly as possible.
The ideal candidate will have some debt and advice knowledge, and some knowledge of the current benefits system, but this is not essential. Previous advice work is desirable, but not essential as full training will be provided.
Citizens Advice Plymouth values diversity, promotes equality, and welcomes applications from suitably skilled candidate from all backgrounds.
For further information about the role:
Please download our application pack from out website.
To apply for this vacancy:
Email your completed application form to recruitment@citizensadviceplymouth.org.uk by 9am on Friday 3rd May 2024.
Please let us know if you need us to adapt our application process so there are no barriers for you to apply.
Closing date:
Friday 3rd May at 9am
Benefits (subject to eligibilty) include:
25 days annual leave + bank holidays + an additional 2.5 days between Christmas & New Year (pro rata)
Long term service leave – up to 5 additional days (pro rata)
Employee assistance programme.
Heathcare plan which includes money back on prescription charges etc.
Group stakeholder pension scheme
Cycle to work scheme
Flexible working, career breaks, enhanced contractual sick pay, support for parents & carers.
Learning & development – training and development with access to a wide range of online courses to develop your skills
Death in Service cover (2 x annual salary)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.