Patient Access Clerk | The Royal Orthopaedic Hospital NHS Foundation Trust
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum, pro rata if part time |
| Hours: | Part time |
| Closing date: | 10 May 2024 |
| Location: | Birmingham, B31 2AP |
| Company: | The Royal Orthopaedic Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6170936/303-6170936 |
Summary
To work flexibly within the Therapy Services Admin Team providing administrative support to the Secretarial Team, the Injection Team and the Physio Admin Team as required. The post holder will liaise with patients, the wider Trust, clinicians and outside agencies. Adhering to National targets supporting the delivery of RTT 18 weeks and Cancer waiting time targets in conjunction with the Trusts Patient Access Policy.
To provide administrative support within the Therapy Services Department, adhering to standard operating procedures and National targets.
To ensure patients health records, paper and electronic, are maintained to the highest standard, admission offers and appointments along with supporting correspondence are sent to patients in a timely manner and patients are dealt with effectively and efficiently when attending the Trust.
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Adhere to standard operating procedures in conjunction with the Trusts Patient Access Policy at all times
Adhere to National targets for RTT 18 weeks and Cancer waiting time targets
Support the Medical secretarial MSK/Pain Team, Scheduled Care Coordinator with the administration of Injection lists and administrative tasks within the Physio Admin Team.
Patients will be contacted at agreed points in their pathway and health questionnaires conducted within strict guidelines and all information recorded accurately and issues escalated to Medical Secretaries and Team Leaders
Requests for case notes are dealt with in a timely manner
Cases notes are collected and delivered to departments as appropriate and tracked in and out of departments on PAS at all times
Ensure loose filing is amalgamated within case notes
Telephones will be answered without delay, upholding the highest standard of customer care at all times
Patients should be booked in and out of clinic in a timely fashion and clinics and ward events should be ‘cashed up’ at the end of each session
Ensure telephone calls, emails or letters from Patients, GP’s and outside agencies are responded to in a timely fashion, upholding the highest standard of customer care at all times. Queries that cannot be resolved should be escalated to the Medical Secretaries/Team Leaders immediately for advice and support
Photocopy and scan documents as required
Ensure cancelled admissions are recorded and escalated immediately as appropriate
Confirmations will be recorded on PAS at point of contact to the Trust
Ensure booking forms are processed on a daily basis, registered on the PAS system and the PTL/tracker updated
All admission offers and appointments must be booked on PAS/TIARA/Theatreman etc. following appropriate guidelines
Update appropriate Trust information systems as required
Liaise with patients/Medical Secretaries and clinicians on 72-hour calls and update the tracker and PTL
Communicate with other sections within the team and other departments as required
A patient focused approach will be adopted at all times
Ensure KPI’s are recorded and adhered to
Work as a team, providing cover for annual leave and sickness
Participate in Trust appraisal system and attend mandatory training annually and any other appropriate training as required by the Trust.
This advert closes on Thursday 18 Apr 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.