Service Improvement Manager | Aneurin Bevan University Health Board
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35,922 - £43,257 per annum pro rata |
| Hours: | Part time |
| Closing date: | 09 May 2024 |
| Location: | Ebbw Vale (below) or Pontypool NP4 5YA, NP23 6GL |
| Company: | Aneurin Bevan University Health Board |
| Job type: | Contract |
| Job reference: | 6151476/040-AC118-0424 |
Summary
2 X 30 HOUR FIXED TERM POSTS UNTIL 31.03.2026
Exciting opportunities have arisen within Aneurin Bevan University Health Boards Primary Care and Community Division as a Service Improvement Manager. We are looking to appoint 2 people who are highly motivated individuals to join our teams, one in Blaenau Gwent and one in Torfaen area.
If you would like to know more about the post please contact:
For Blaenau Gwent - Aimee Clement-Rees, Assistant Head of Service 07817082154 aimee.clement-rees@wales.nhs.uk
For Torfaen - Stacey Taylor, Assistant Head of Service 07581052620 stacey.taylor5@wales.nhs.uk
As a Service Improvement Manager, you will support and drive the development and implementation of new pathways and processes in primary care and community services. Working with defined teams this function will scope and propose service improvement in order to develop new service models and streamline care pathways.
The function will work with, and support senior managers, clinicians and external partners in particular cluster and professional collaborative leads across the region to identify and robustly plan health and care population needs and advise on the best approach for service re-design and implementation, outlining risks and benefits.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Communication and relationship skills
• Ensure that stakeholders are involved in developing models of care
• Produce reports and presentations based on a range of information from a variety of sources.
• Motivate, influence, inspire and lead others to improve services and performance
• Support teams through the process of change.
• Maintain, sustain and develop effective communication channels and collaborative working relationships
• Facilitate multi-disciplinary meetings & groups
• Negotiate and motivate teams on service improvement/project delivery
1. Knowledge, training and experience
• Knowledge and experience of continuous improvement methodologies
• Working autonomously and using own initiative.
• Undertaking data collection, collation and inputting into complex spreadsheet and documents
• Experience and understanding of project/programme methodology.
• Producing reports in line with key performance indicators.
1. Analytical and judgmental skills
• Explore evidence based best practice within Wales, the UK and abroad as relates to a programme.
• Analyse existing clinical systems and lead appropriate processes of redesign and implementation.
• Analyse policy documents in order to summarise, distil and re-present these in a format for a wide range of audiences particularly at facilitated meetings where people may be unknown.
• Analysing complex facts or situation which require interpretation/comparison of a range of options i.e. making judgements where there are conflicting views on the project and there is a need to make decisions on complex issues.
• Analyse information made up of various components, e.g. multiple competing project plans to identify the critical path for the overarching programme.
• Make a comparative assessment against known facts/information in order to highlight issues and produce trend related information.
• Evaluate and monitor identified risks and issues and highlight necessary action to resolve.
• Analyse and monitor performance, workload or resource reports, resolving any failures in meeting project standards.
• Assess and prioritise own and those involved in the project’s workload within given timeframe to meet deadlines.
• Monitor progress of defined aspects of specific projects /programmes, identifying problems or opportunities.
1. Planning and organisational skills
• Identify and co-ordinate the various strands of the programmes and collate information on the programmes across NHS organisations in Wales with direction from Senior Improvement Manager.
• Contribute to the development and maintenance / adjustment of programme plans to deliver large scale service change across the organisation or more widely across Wales.
• Prioritise and plan a schedule of activities to ensure delivery of key elements within projects/programmes.
• Co-ordinate administrative arrangements for national and local meetings, conferences, training events and arrangements for visits to NHS organisations in collaboration with line managers, Conference & Events Manager and the administrative team.
• Facilitate and participate in meetings that requires a high level of concentration, with a variety of audiences and mixtures of attendees. These groups may include internal and external Directors and senior clinicians, senior and operational managers, other health and social care professionals, information and financial managers and staff, patient representatives, etc.
• Intense concentration is required on a wide variety of complex issues throughout the day, with a requirement to frequently adapt to changing priorities and re-focus the work of self on new priority areas as defined by the Line Manager.
• Plan and organise a broad range of complex activities: formulations, adjusts plans or strategies
• Adjust plans and timescales if targets are not met
1. Physical skills
• Advanced keyboard skills required for completing reports, documents, data entry and manipulation from databases.
1. Responsibility for Patient/Client care
Although the post holder is not directly involved in the delivery of patient services, the post holder will contribute to service development to ensure needs of the local population is addressed.
1. Responsibility for Policy/service development implementation
• Contribute to the development of a change culture and the implementation of innovation in practice within the Division. Assisting the achievement of performance targets and policy implementation.
• Work with members of the Division and other stakeholders to promote good practice within the scope of particular programmes.
• Contribute to the Division’s understanding of national policy and current issues from the perspective of continuous improvement. Influence local and national policy through continuous improvement knowledge and information resources.
• Work with organisations using evidence based appropriate continuous improvement methodology to redesign services.
• Work with service improvement facilitators, clinical teams and the public across multiple organisations within Wales to identify opportunities for service improvement in the delivery of quality continuous improvement initiatives for patient services.
• Leads on continuous improvement for a specialist area
• Support the development and implementation of policy for own area of work
• Proposes and implements changes in conjunction with working groups which have wider implications and impact beyond own area of activity
• Support the development of sector wide performance and service policy
• Ensure project team’s compliance with organisational policies and procedures.
• Proposes changes which may impact across the sector.
• Develop and implement systems’ guidance, sharing of information for best practice.
• Monitor the quality of project teams’ work and takes appropriate action to address any areas where standards can be improved.
1. Responsibility for Financial and physical resources systems
• Preparation of Business Case documents including revenue or capital implications as appropriate.
• Produce dashboard performance reports, reporting on project progress, next steps, deliverables, resource requirements, risks and issues.
• Responsible for monitoring project budget and financial profile, working with finance and operational leads.
• Responsible for procurement identified during project, an example of this might be a service or IT solution that helps deliver change.
1. Responsibility for Human resources
• To influence and motivate the cross functional team assigned to the project. This will include coaching and mentoring, resource planning, standard setting, and performance management.
• Allocate and coordinates the workload of whole project
• Participate in self-development to continually improve performance and undertake development activities that are identified.
1. Responsibility for Information resources
• To produce regular reports identifying performance against operational and organisational objective
• Design and implement information systems for data collection and evaluation
• Uses a wide range of IT applications to create reports
• Ensure security of records in line with the Data Protection Act.
• Ensure compliance with information governance policies and procedures.
1. Responsibility for Research and Development
• Review, renew and audit systems when required.
• Freedom to act
• Guided by principles of national policies for service improvement/project area and interpret appropriately.
• Required to manage and prioritise their own work load working independently and using own initiative
• Take responsibility for own actions
This advert closes on Tuesday 23 Apr 2024