Customer Care Coordinator - FTC 5 months
| Posting date: | 09 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | Hinckley, Leicestershire |
| Company: | AGCO Ltd |
| Job type: | Contract |
| Job reference: | 98042 |
Summary
Want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
Your Role
As part of the team, you will work with our multi-brand Distribution partners (UK and Ireland Dealer network) and internal functions to deliver high quality and responsive Aftersales Customer Service support. This is a fix term contract for 5 months – starting in end of May.
Your Impact
Answer and monitor dealer incoming calls, email within targeted response time in Sales Force.
Liaise with internal functions to support Customer Service-related queries within targeted response times on customer order enquiries.
Proactive feedback to Dealers to communicate actions undertaken to resolve customer issues.
Handle/answer pricing queries.
Liaise with Shipping Dept to resolve customer freight issues / identify opportunities for service enhancements.
Your Experience and Qualifications
Proven experience in a CS Co-ordinator role is required to successfully hold the CS Co-ordinator position.
Strong communication skills and the building of effective relationships.
Familiar with Excel pivot tables and formula creation.
Able to work under pressure and excellent problem-solving skills.
Understanding of logistics/supply chain beneficial.
Your Benefits
Hybrid Working.
Competitive bonus scheme.
26 days annual leave + additional privilege leave & ability to buy upto 5 days.
Pension scheme, Life assurance cover nine times salary and Group Income Protection.
Retail Discounts vouchers, EAP and access to YuLife Wellbeing App.
Healthcare cover with AXA.
Your Workplace
You will work hybrid 3 days a week in our Hinckley site purpose to team up with your wonderful AGCO colleagues.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join us as we bring agriculture into the future and apply now!
Your Role
As part of the team, you will work with our multi-brand Distribution partners (UK and Ireland Dealer network) and internal functions to deliver high quality and responsive Aftersales Customer Service support. This is a fix term contract for 5 months – starting in end of May.
Your Impact
Answer and monitor dealer incoming calls, email within targeted response time in Sales Force.
Liaise with internal functions to support Customer Service-related queries within targeted response times on customer order enquiries.
Proactive feedback to Dealers to communicate actions undertaken to resolve customer issues.
Handle/answer pricing queries.
Liaise with Shipping Dept to resolve customer freight issues / identify opportunities for service enhancements.
Your Experience and Qualifications
Proven experience in a CS Co-ordinator role is required to successfully hold the CS Co-ordinator position.
Strong communication skills and the building of effective relationships.
Familiar with Excel pivot tables and formula creation.
Able to work under pressure and excellent problem-solving skills.
Understanding of logistics/supply chain beneficial.
Your Benefits
Hybrid Working.
Competitive bonus scheme.
26 days annual leave + additional privilege leave & ability to buy upto 5 days.
Pension scheme, Life assurance cover nine times salary and Group Income Protection.
Retail Discounts vouchers, EAP and access to YuLife Wellbeing App.
Healthcare cover with AXA.
Your Workplace
You will work hybrid 3 days a week in our Hinckley site purpose to team up with your wonderful AGCO colleagues.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join us as we bring agriculture into the future and apply now!