Business Administrator Apprentice (Customer Service Practitioner)
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | £14,000 to £14,000 per year |
| Additional salary information: | Flexible Working, Subsidised Canteen, Health Cash Plan, Free Onsite Parking. |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | TS12 2AP |
| Company: | Tees Components Ltd |
| Job type: | Apprenticeship |
| Job reference: |
Summary
A great opportunity to start from the beginning and learn in business!
This role is to learn and work in a busy office team, providing front of house services as part of Reception, and carrying out administration work. You will learn how to provide admin support to Sales, Purchasing, Finance, and Management functions, to ensure that our customers‘ and employees‘ needs are met to an excellent standard.
30 hrs per week including off-the-job learning and assessment
08.00 – 16.30 Tuesday to Thursday (1/2-hour lunch unpaid); 08.00 – 14.00 Fridays
Additional hours will be required occasionally at busy times/covering holidays
Tasks and responsibilities include:
• Meeting and greeting visitors, ensuring they have PPE and permits to work in place
• Making diary appointments, organizing refreshments and booking meeting rooms and lunches
• Creating new enquiries on our MRP system, and converting to sales orders
• Preparing documentation for enquiries and orders, and sharing with the team
• Assisting with meetings to review enquiries and orders, taking notes and sharing information
• Answering the phone, speaking to customers and other callers, opening and distributing mail
• Sourcing and ordering consumables and materials needed for contracts
• General office duties such as data entry, printing, scanning, copying, filing, shredding
• Assisting with events such as socials and client hospitality
Person Description
This role is ideal for someone seeking their first role at entry level, with no prior experience. The successful candidate will be a great communicator, able to speak to people face-to-face and over the phone, and also to write emails to a professional standard. Our role will suit a person wishing to gain experience in a professional SME business environment, with support and mentoring from our staff team, and formal training from an external provider.
Skills and Qualifications:
Essential Skills -
Excellent communication skills - Ability to interact and be welcoming to a wide variety of people
Professional attitude and appearance
Understanding of commercial sensitivity and business confidentiality
Good digital skills, including Windows software such as Word, Excel, Outlook, internet browsers
GCSE or equivalent English and Maths grade 4 or above
Desirable Skills -
Experience in customer-facing role (e.g. hospitality, retail, ad hoc work).
On completion of this apprenticeship, you may be offered a permanent role. You will be skilled and experienced in all basic areas of business administration, ready to take your next step in a level 3 role. Level 2 office apprenticeships are a ideal first step in a business career.
This role is to learn and work in a busy office team, providing front of house services as part of Reception, and carrying out administration work. You will learn how to provide admin support to Sales, Purchasing, Finance, and Management functions, to ensure that our customers‘ and employees‘ needs are met to an excellent standard.
30 hrs per week including off-the-job learning and assessment
08.00 – 16.30 Tuesday to Thursday (1/2-hour lunch unpaid); 08.00 – 14.00 Fridays
Additional hours will be required occasionally at busy times/covering holidays
Tasks and responsibilities include:
• Meeting and greeting visitors, ensuring they have PPE and permits to work in place
• Making diary appointments, organizing refreshments and booking meeting rooms and lunches
• Creating new enquiries on our MRP system, and converting to sales orders
• Preparing documentation for enquiries and orders, and sharing with the team
• Assisting with meetings to review enquiries and orders, taking notes and sharing information
• Answering the phone, speaking to customers and other callers, opening and distributing mail
• Sourcing and ordering consumables and materials needed for contracts
• General office duties such as data entry, printing, scanning, copying, filing, shredding
• Assisting with events such as socials and client hospitality
Person Description
This role is ideal for someone seeking their first role at entry level, with no prior experience. The successful candidate will be a great communicator, able to speak to people face-to-face and over the phone, and also to write emails to a professional standard. Our role will suit a person wishing to gain experience in a professional SME business environment, with support and mentoring from our staff team, and formal training from an external provider.
Skills and Qualifications:
Essential Skills -
Excellent communication skills - Ability to interact and be welcoming to a wide variety of people
Professional attitude and appearance
Understanding of commercial sensitivity and business confidentiality
Good digital skills, including Windows software such as Word, Excel, Outlook, internet browsers
GCSE or equivalent English and Maths grade 4 or above
Desirable Skills -
Experience in customer-facing role (e.g. hospitality, retail, ad hoc work).
On completion of this apprenticeship, you may be offered a permanent role. You will be skilled and experienced in all basic areas of business administration, ready to take your next step in a level 3 role. Level 2 office apprenticeships are a ideal first step in a business career.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.