Emergency Department Lead Receptionist | Royal Cornwall Hospitals NHS Trust
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 pa pro rata |
| Hours: | Part time |
| Closing date: | 09 May 2024 |
| Location: | Truro, TR1 3LJ |
| Company: | Royal Cornwall Hospitals NHS Trust |
| Job type: | Permanent |
| Job reference: | 6191935/156-6191935 |
Summary
Emergency Department Lead Receptionist
To provide an efficient reception service to patients and all visitors arriving at the Emergency Department, Royal Cornwall Hospital, Truro.
Be a role model demonstrating good communication and ensuring robust and open contact with all Emergency Department service users.
To register patients accurately, using the appropriate Royal Cornwall Hospitals NHS Trust systems.
To act as an intermediary between patients, relatives, nursing and medical staff in the ED Department.
Provision of a comprehensive and effective administrative service to support the smooth and efficient running of the ED team which is part of the high-quality service delivered by the Emergency Directorate.
To lead the reception team on matters of: training, coaching and up-skilling, dispute resolution, emergency/temporary rostering and general decision-making in the absence of a senior manager.
To receive, advise and direct all patients, visitors and members of staff. Working mainly without supervision.
To be aware of the need for confidentiality.
Validate and input accurate data about the service making sure all systems are updated
To register, admit and discharge patients accurately onto the ED Systems
To answer telephone calls promptly and give assistance to callers including patients, carers, colleagues and all Emergency Department visitors.
To action requests for case notes, and administer patient hospital notes, filing reports etc as appropriate in line with Trust policy and procedures.
To provide cover for other members of the team as requested by Operations Manager.
Ensure case notes are maintained in accordance with the Trust’s Case note management Policy and that all correspondence, reports and results are filed correctly and in a timely manner.
To ensure that the medical notes are prepared for discharge summaries to be dictated.
Any other duties as may be required following discussion with the Operations Manager.
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Work health assessments
• Criminal record check standards
• Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
This advert closes on Thursday 18 Apr 2024