Service Advisor - Customer Manager
| Posting date: | 09 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | WV3 |
| Company: | AutoTalent Solutions |
| Job type: | Permanent |
| Job reference: | sf8824 |
To apply please contact us on:
07516920727
Summary
Role and Responsibilities
Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
A well-presented individual with a desire, attitude and character to succeed.
Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
25 days holiday plus bank holidays
Company Pension
Staff discount on car servicing
Long service and loyalty incentives
Staff referral scheme
Free Parking / On-site Parking
Company Events
Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
A well-presented individual with a desire, attitude and character to succeed.
Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
25 days holiday plus bank holidays
Company Pension
Staff discount on car servicing
Long service and loyalty incentives
Staff referral scheme
Free Parking / On-site Parking
Company Events
To apply please contact us on: