Customer Service Administrator
| Posting date: | 09 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Northampton, Midlands, NN3 6WL |
| Company: | Sunbelt Rentals UK |
| Job type: | Permanent |
| Job reference: | 52530539 |
Summary
About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Administrator you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
Working on one of our dedicated desks for a key customer, the role will deliver optimum customer service through effective management of inbound and outbound calls. Working across multiple IT systems you will need to successfully manage a busy workload, maintaining up to date records across Sunbelt systems and the customers own software.
You’ll build great working relationships and product knowledge which you will use to translate your customers’ requirements into the rental products and services that meet their needs, whilst also maximising sales opportunities. You’ll be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About The Candidate
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
What you will need to bring to the role from day one:
- Previous administrative experience
- Experience in an in depth administration role, preferably within a call centre or customer service environment
- Good working knowledge of the construction and/or plant hire industry would be an advantage
- Able to work as part of a team, supporting colleagues
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
- Great communication skills – both verbal and written
- Effective administration, planning and organisation skills with strong attention to detail and accuracy
- Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
About The Company
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Administrator you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
Working on one of our dedicated desks for a key customer, the role will deliver optimum customer service through effective management of inbound and outbound calls. Working across multiple IT systems you will need to successfully manage a busy workload, maintaining up to date records across Sunbelt systems and the customers own software.
You’ll build great working relationships and product knowledge which you will use to translate your customers’ requirements into the rental products and services that meet their needs, whilst also maximising sales opportunities. You’ll be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About The Candidate
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
What you will need to bring to the role from day one:
- Previous administrative experience
- Experience in an in depth administration role, preferably within a call centre or customer service environment
- Good working knowledge of the construction and/or plant hire industry would be an advantage
- Able to work as part of a team, supporting colleagues
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
- Great communication skills – both verbal and written
- Effective administration, planning and organisation skills with strong attention to detail and accuracy
- Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
About The Company
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.