Booking co-ordinator | London North West University Healthcare NHS Trust
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,129 - £28,649 pa Inclusive of High Cost Area Supplement |
| Hours: | Part time |
| Closing date: | 09 May 2024 |
| Location: | London, HA1 3UJ |
| Company: | London North West Healthcare NHS Trust |
| Job type: | Permanent |
| Job reference: | 6158477/LNW1186MM |
Summary
The role of the booking co-ordinator is a pivotal post in the Trust. The post holder deals with calls into the department from patients, carers and professionals such as General Practitioners or Trust service leads with regards to new outpatient appointments. The post holder will book new outpatient appointments and reschedule follow up appointments when patients call utilising the Trust systems. There is a range of other administrative duties involved in the post and full training will be given.
We are therefore searching for friendly, courteous professionals with a strong background in customer service to work within national and local NHS guidelines in a busy office environment.
Excellent and empathetic telephone manner and computer literacy is a must, as well as an ability to work under pressure to achieve targets.
As outlined above you will be booking outpatient appointments and ensuring clinics are fully utilised.
London North West University Healthcare NHS Trust (LNWUH) is one of the integrated NHS Trusts in the country. Our team of more than 8,000 clinical and support staff serve a diverse population of approximately one million people providing hospital services to the people of Brent, Harrow and beyond.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
To find out more about our Trust, why not view our videowe are London North West University Healthcare
LNWUH is a flexible working friendly organisation; we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Key relationships of the role is with the referral management team and the services in the Trust, as well as General Practitioners. Therefore as mentioned above, excellent communication skills are required as well as attention to detail as the role requires the post-holders book appointments accurately using the Trust systems.
To view the main responsibility, please see the attached the Job Description and Person Specification
This advert closes on Tuesday 23 Apr 2024