Senior IT Helpdesk Technician
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | Steeton, Keighley |
| Company: | Acorn Stairlifts UK |
| Job type: | Permanent |
| Job reference: | ACO997082 |
Summary
We are currently looking for a Senior Helpdesk Technician to join our IT Team based at our Headquarters in Steeton (West Yorkshire, UK).
The purpose of the role is to provide IT (deskside and remote) support to the business ensuring that helpdesk tickets and issues are dealt with promptly and handling escalations from junior team members.
Working hours: 37.5 hours per week
*** Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS ***
Why work at Acorn? We can offer:
Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
The role consists of:
Working on several technologies including Microsoft HyperV, Microsoft OS, Thin Clients, MaaS360 MDM, Net2
Providing 1st/2nd line support, responding to tickets via ticketing system and floor visits
Providing third line support, problem solving and incident management
iPad, iPhone, mobile phone and Android Tablet configuration
Completing workstation setup for employees and managers in the business
Liaising with 3rd party suppliers when required
Maintaining an accurate inventory of IT equipment ensuring that company assets are correctly tagged and recorded
Skills and Experience:
Minimum 4 years experience in a helpdesk role
Must be enthusiastic and passionate about IT and self-development
Previous experience of working in an AGILE environment
A strong communicator
Ability to present solutions and ideas to senior stake holders
Ability to self-time manage
Ability to problem solve
Strong attention to detail
Provide high level of customer service and support is provided to all internal and external customers
May be required to travel to other Acorn sites
Must be able to display the Acorn Values
OUR VALUES
· Quality of the products we make and sell and the service we provide
· Unity Working together as one team
· Integrity Acting responsibly and honestly to deliver on our promises
· Caring About our customers, each other and the wider community
· Ambition Taking Pride in all we do and striving to improve
Acorn Achievers:
We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please click apply now if you want to be considered for this role.
Alternatively apply direct via our Careers Website
The purpose of the role is to provide IT (deskside and remote) support to the business ensuring that helpdesk tickets and issues are dealt with promptly and handling escalations from junior team members.
Working hours: 37.5 hours per week
*** Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS ***
Why work at Acorn? We can offer:
Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
The role consists of:
Working on several technologies including Microsoft HyperV, Microsoft OS, Thin Clients, MaaS360 MDM, Net2
Providing 1st/2nd line support, responding to tickets via ticketing system and floor visits
Providing third line support, problem solving and incident management
iPad, iPhone, mobile phone and Android Tablet configuration
Completing workstation setup for employees and managers in the business
Liaising with 3rd party suppliers when required
Maintaining an accurate inventory of IT equipment ensuring that company assets are correctly tagged and recorded
Skills and Experience:
Minimum 4 years experience in a helpdesk role
Must be enthusiastic and passionate about IT and self-development
Previous experience of working in an AGILE environment
A strong communicator
Ability to present solutions and ideas to senior stake holders
Ability to self-time manage
Ability to problem solve
Strong attention to detail
Provide high level of customer service and support is provided to all internal and external customers
May be required to travel to other Acorn sites
Must be able to display the Acorn Values
OUR VALUES
· Quality of the products we make and sell and the service we provide
· Unity Working together as one team
· Integrity Acting responsibly and honestly to deliver on our promises
· Caring About our customers, each other and the wider community
· Ambition Taking Pride in all we do and striving to improve
Acorn Achievers:
We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please click apply now if you want to be considered for this role.
Alternatively apply direct via our Careers Website