Welfare Benefits Advisor
| Posting date: | 08 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | London (Liverpool Street), EC2M 7PP |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 24706 |
Summary
Welfare Benefits Advisor
Covering East Sussex, Kent and South London
Permanent, full time (37.5 hpw)
Salary circa £32,000 pa and great benefits including Health Cash Plan
Home, a place where you belong
Are you ready to make a real impact in your community and be the guiding light for people’s financial well-being? If you’re passionate about brilliant customer service delivering advice and support to customers around their finances, this is the job for you! As our Welfare Benefits Advisor you’ll empower customers towards financial independence and confidence. You’ll work within our housing management team on tenancy sustainment in East Sussex, Kent and South London.
Typical day as a Welfare Benefits Advisor (known by us as a Financial Inclusion Partner)
- You’ll work with colleagues and customers to deliver a brilliant financial inclusion service, enabling the financial well-being of our customers in the community.
- You’ll ensure customers are claiming and receiving all welfare benefits they’re entitled to, to ensure their income is maximised, resulting in sustained tenancies by ensuring rent is paid!
- Collaborating with Local authorities and key local community partnerships to ensure you can signpost customers to support and advice, and to ensure appropriate grants and bursaries are accessed in collaboration with customers.
- Enabling customers with their tech skills to access digital financial inclusion services and tools to increase their independence, capability and confidence
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You have
- You’re a people person and community builder, keen to empower others!
- Experience and knowledge of the welfare benefit system, DWP and Local Authority processes.
- Experience providing advice, support and advocating for people who need help with their finances.
- Fabulous communication skills with an ability to relate to people from all kinds of backgrounds, as well as building positive partnerships to deliver amazing outcomes for our customers.
- If you have experience in arrears management, legal proceedings, and tenancy sustainment even better!
Our team
You’ll join our Operations Manager, Louise, who not only likes going for a run but also enjoys sea swimming on the South Coast! We’re a supportive bunch who are super passionate about delivering on our customer promise.
Job details
- Flexible working hours (or we’re open to agreeing a work pattern with you)
- Manage your own diary
- This is a hybrid role so you will be working in the office, at home and in the community.
- Able to use technology for
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Explore our benefits in detail on our website.
Find out more
Click APPLY NOW to see our Financial Inclusion Partner Job Description , find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk
Proud member of the Disability Confident employer scheme