Front of House (TSH8)
| Posting date: | 06 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 06 May 2024 |
| Location: | Stromness, Orkney Islands |
| Company: | Paymán Club |
| Job type: | Contract |
| Job reference: |
Summary
- Full-time
- Permanent or just seasonal
- Discounted accommodation
Mission for Front of House:
To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us.
Outcomes:
To Ensure the security of the building and guests
To actively detect guests’ needs and resolve them
To serve guests by any means of communication they require
To ensure smooth check-in and check-out tasks
To maintain updated records of bookings and payments in our Property Management System
To deal with special requests from guests
To respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
To oversee maintenance and repairs in individual rooms and common areas.
To place supply orders when necessary
To set up restaurant for breakfast
To prepare and serve healthy breakfast and afternoon tea
To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need
To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out
To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens
Competencies:
Listening skills
Communication
Proactivity
Attention to detail
Enthusiasm
Organization and planning
Sense of humor
Friendly manner
Recruitment Checks:
Authorisation to stay/work in the UK
DBS (formerly CRB) check.
- Permanent or just seasonal
- Discounted accommodation
Mission for Front of House:
To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us.
Outcomes:
To Ensure the security of the building and guests
To actively detect guests’ needs and resolve them
To serve guests by any means of communication they require
To ensure smooth check-in and check-out tasks
To maintain updated records of bookings and payments in our Property Management System
To deal with special requests from guests
To respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
To oversee maintenance and repairs in individual rooms and common areas.
To place supply orders when necessary
To set up restaurant for breakfast
To prepare and serve healthy breakfast and afternoon tea
To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need
To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out
To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens
Competencies:
Listening skills
Communication
Proactivity
Attention to detail
Enthusiasm
Organization and planning
Sense of humor
Friendly manner
Recruitment Checks:
Authorisation to stay/work in the UK
DBS (formerly CRB) check.