Practice Manager
| Posting date: | 05 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 May 2024 |
| Location: | Croydon, CR0 4HN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5709-24-0003 |
Summary
Patient Services Adopt a strategic approach to the development and management of patient services. Ensure service development and delivery is in accordance with local and national guidelines and standards. Ensure that the practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation. Oversee and/or organise Practice timetables, duty rotas and holiday cover. Routinely monitor and assess practice performance against patient access and demand management targets. Lead on/oversee an effective complaints management system. Work closely with the PPG and wider community groups to ensure representative views are sought around service delivery and quality improvement. Organisational Develop practice protocols and procedures, review and update as required. Take non-clinical leadership of all areas of governance and compliance. Ensure that practice premises are properly maintained and cleaned and that appropriate, safe and legally required fire prevention and security systems are in place. Manage the procurement of practice equipment, supplies and services within target budgets. Develop and review health and safety policies and procedures and keep abreast of current legislation. Ensure that the practice has adequate disaster recovery and business continuity procedures in place. Arrange appropriate insurance, maintenance checks and schedules for practice premises and equipment. Human Resources Oversee the recruitment and retention of staff and provide a general personnel management service. Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff. Manage staffing levels within target budgets. Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role. Develop and implement effective staff appraisal and monitoring systems. Support and mentor staff, both as individuals and as team members. Implement effective systems for the resolution of disputes and grievances. Keep abreast of changes in employment legislation. Maintain up-to-date HR documentation and personnel files. Financial Management Manage practice budgets and seek to maximise income. Understand and report on the financial implications of contract and legislation changes. Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant. Monitor cash-flow, prepare forecasts and reports for the partners as required. Oversee the manage and reconciliation of the Practices bank accounts; negotiate/liaise with the practice bank account leads. Oversee and monitor the reconciliation of income and expenditure statements and purchase/sales ledger transactions. Manage partners drawings. Manage and monitor PAYE for practice staff and maintain appropriate records. Manage contributions to the practice pension scheme(s) and maintain appropriate records. Manage appropriate systems for handling and recording of cash and cheques and petty cash. Ensure appropriate financial controls in place to protect access to the practices bank accounts. Information Management, Technology and Information Governance Evaluate and plan practice IT needs and implementation. Keep abreast of the latest developments in primary care IT and digital transformation opportunities. Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training. Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place. Ensure all procedures/policies around Information Governance and GDPR are in place together with organising and keeping records of staff training. Update and maintain the practices data security and protection required compliances. Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes. Maintain the practices website. Health and Safety Implement and lead on the full range of health, safety and security as defined by statutory regulations, the CQC, and contract requirements.