Customer Service Representative
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | £11.44 to £30 per hour |
| Hours: | Part time |
| Closing date: | 04 May 2024 |
| Location: | London, City Of London, EC3M 5HR |
| Company: | redwigwam |
| Job type: | Temporary |
| Job reference: | 11c1a26e-27d8-4bec-bfc1-d8a3cb5c15ba |
Summary
As a vital member of our company, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction. Your dedication to delivering top-notch service will contribute to our continued success and reputation for excellence.
**Key Responsibilities:**
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate information regarding products, services, and policies.
- Assist customers with placing orders, tracking shipments, and processing returns.
- Resolve customer complaints and escalate complex issues to the appropriate department.
- Maintain a high level of professionalism and empathy in all interactions.
- Keep detailed records of customer interactions and transactions.
- Collaborate with other team members to improve processes and enhance the customer experience.
- Stay up-to-date on product knowledge and industry trends.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous customer service experience preferred.
- Proficiency in Microsoft Office and CRM software.
- High school diploma or equivalent required; college degree a plus.
**Benefits:**
- Competitive salary and benefits package.
- Opportunities for growth and advancement within the company.
- Friendly and supportive work environment.
- Training and development programs to enhance your skills.
- Flexible scheduling options.
**Key Responsibilities:**
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate information regarding products, services, and policies.
- Assist customers with placing orders, tracking shipments, and processing returns.
- Resolve customer complaints and escalate complex issues to the appropriate department.
- Maintain a high level of professionalism and empathy in all interactions.
- Keep detailed records of customer interactions and transactions.
- Collaborate with other team members to improve processes and enhance the customer experience.
- Stay up-to-date on product knowledge and industry trends.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous customer service experience preferred.
- Proficiency in Microsoft Office and CRM software.
- High school diploma or equivalent required; college degree a plus.
**Benefits:**
- Competitive salary and benefits package.
- Opportunities for growth and advancement within the company.
- Friendly and supportive work environment.
- Training and development programs to enhance your skills.
- Flexible scheduling options.