Receptionist - Diagnostic Radiology | North Middlesex University Hospital NHS Trust
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 pa inclusive HCAS |
| Hours: | Full time |
| Closing date: | 04 May 2024 |
| Location: | London, N18 1QX |
| Company: | North Middlesex University Hospital NHS Trust |
| Job type: | Contract |
| Job reference: | 6048754/393-NMUH-1311 |
Summary
Receptionist - Diagnostic Radiology (Apprentice position)
The role of the Radiology Receptionist is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the radiology Reception desk.
To work as part of a team in order to provide efficient and effective support relevant to the needs of the department/Reception.
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
For this role you will undertake a 22-month development programme in Business Administration within Orthopaedic, through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to anAdvanced Apprenticeship Level 3.
This position is on a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.
Please be advised if you already hold a relevant qualification in this area at this level ( Level 3) or higher( in Business Administration or Business Management) you are not eligible to apply for this role
Duties will include booking in patients on there arrival to the department and occasionally contacting patients who require an appointment for a Radiology examination. The post-holder will be expected to arrange, deal with telephone enquiries, the Radiology Information System Soliton and the Picture Archiving & Communication System (PACS). The department carries out around 200,000 examinations each year operating 7 days per week, 365 days per year. The post-holder will be expected to work 5 days in 7 including occasional weekends and evenings as required.
We are seeking to appoint a friendly and enthusiastic candidate to the role of Receptionist - Diagnostic Radiology ( Apprentice position ) within Diagnostic Imaging give a high level of staff focused customer service.
Computer literacy is essential because you would be expected to perform all aspects of administration including booking of appointments, and keeping hospital records accurately up to date.
Excellent intercommunication skills and a friendly personal are also required because you will be liaising with member of the public, Radiology staff and other hospital workers. In return, you will receive training and support from a friendly and close-knit team who will help you to develop your office and administrative skills.
We encourage innovation and hard work in our staff and strive to offer a clean, safe and personal service to our patients.
The radiology department provides a wide range of imaging services across a range of specialities including:
• Plain X-ray
• Magnetic resonance imaging (MRI)
• Computed tomography (CT)
• Ultrasound
• Mammography
• Nuclear medicine
• Fluoroscopy and interventional radiology
Services have been developed to provide extended opening hours (including weekends) for plain X-Ray ultrasound, CT and MRI appointments.
The department also services the A&E department,
providing access to plain X-rays and CT scans 24 hours a day, seven days a week.
Duties and responsibilities of this role will include, but not be limited to;
• To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high quality service to other staff and patients.
To make appointments in accordance with the national waiting time standard.
• To help ensure that the North Mid NHS Trust meets the cancer target guidelines. To escalate the policy when patient appointments are being made outside the cancer target guidelines.
• Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.
• Provide professional reception cover, updating and correcting current patient details as necessary.
• Receive patients and visitors to the clinic in a professional and friendly manner.
• Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times. This includes using the system Soliton.
• To act on Soliton messages and emails which may include requests for reports and or notifications of unexpected findings.
Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate.
This advert closes on Thursday 18 Apr 2024
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