Band 2 Admissions Receptionist | North Middlesex University Hospital NHS Trust
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,696 Per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | Enfield, N18 1XQ |
| Company: | North Middlesex University Hospital NHS Trust |
| Job type: | Permanent |
| Job reference: | 6115323/393-NMUH-1320 |
Summary
We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy Outpatient environment. The successful candidate will play a vital role in ensuring all patients are greeted in a friendly and professional manner and all NMUH policies are upheld and maintained. Applicants should be well organized with excellent communicational skills and able to work well under pressure and be a key team player. NHS experience in a similar role is desirable.
If you would like more information about this opportunity or would like an informal visit, please contact via email Petra Peters on P.Peters@nhs.net or 02088872450.
Prioritise and manage workload without direct supervision.
Add patients to waiting list via CIP.
Make Welfare calls to patients as a reminder of their procedure and advise them accordingly.
Book Pre-assessment appointments for patients.
Provide a high quality reception and administrative service for the Receptionist department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additional duties will include:
Booking patients follow up onto the computer system.
Update all demographics details.
Complete outcomes of clinics and accurate recording of 18 weeks pathway
Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner. Communicate verbally in a sensitive and caring manner at all times.
Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times.
To be proactive in supporting the changing demands within the service likely to impact on the administrative services.
To undertake mandatory training.
North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.
Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing.
We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.
For more information, please access the following link:https://www.northmid.nhs.uk/
Provide a high quality reception and administrative service for the Receptionist department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additional duties will include:
• Prioritise and manage workload without direct supervision.
• Add patients to waiting list via CIP.
• Make Welfare calls to patients as a reminder of their procedure and advise them accordingly.
• Book Pre-assessment appointments for patients.
• Booking patients follow up onto the computer system.
• Update all demographics details.
• Complete outcomes of clinics and accurate recording of 18 weeks pathway
• Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner. Communicate verbally in a sensitive and caring manner at all times.
• Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
• Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
• To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times.
• To be proactive in supporting the changing demands within the service likely to impact on the administrative services.
• To undertake mandatory training.
This advert closes on Thursday 25 Apr 2024
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