Neighbourhood Manager
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | £39,567.42 per year |
| Hours: | Full time |
| Closing date: | 03 May 2024 |
| Location: | London, London, SE5 8FJ |
| Company: | Salvation Army Housing Association (saha) |
| Job type: | Permanent |
| Job reference: | 52479838 |
Summary
About The Role
At Saha, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.
Reporting to the Housing Services Manager, the Neighbourhood Manager will provide a responsive, effective and efficient generic housing management service to all Saha’s customers, working with all relevant teams to ensure the delivery of customer focused service.
What you will be doing:
- Delivering an efficient and effective generic housing management service to tenants in line with good practice, policies and procedures, Key Performance Indicators and Service Standards.
- Ensuring that tenants’ needs and problems are identified at the earliest possible stage and that prompt action is taken to respond to these needs to prevent escalation of problems and ensure tenancies are sustained.
- Achieving arrears level within agreed targets through effective management of rent and service charge accounts.
- Preventing homelessness through proactive housing management, advice, partnership working and the identification of tenancies that may be at risk.
- Undertaking regular Tenancy Visits in line with Saha policy and procedure to discuss service charges, rent and housing benefit/Universal Credit problems, repairs, and where necessary identify tenancy issues and take appropriate action.
- Providing effective management of Saha’s homes and support the sustainment of tenancies.
You will be covering the following areas:
- Willesden
- Camden
- Kenton
- Maida Vale
- Balham
- Westminster
- Whitechapel
- Ashford
- Dartford
So, applicants need to be based where travelling distance to these areas is suitable. The role is hybrid working, where there is some home working, the vast majority of time is expected to be visiting properties.
About The Candidate
What we're looking for in our Neighbourhood Manager:
- Membership of the Chartered Institute of Housing is desired but not essential
- Relevant experience in a similar role
- Experience of working in a successful income / allocations / housing management team is desirable
- Experience of working with people in receipt of Housing Benefit and Universal Credit
- Highly developed negotiating and influencing skills with the ability to act effectively
- Effective liaison with colleagues / other stakeholders to give information / find information / resolve problems
- Able to use a full range of Microsoft Office applications
Benefits of working as a Housing Management Officer:
In return for helping to transform lives, we’ll give you access to some great benefits. These include:
- 26 days annual leave rising to 31 days
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.
Saha is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.
As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.Therefore, if you are interested, please submit your application as early as possible
At Saha, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.
Reporting to the Housing Services Manager, the Neighbourhood Manager will provide a responsive, effective and efficient generic housing management service to all Saha’s customers, working with all relevant teams to ensure the delivery of customer focused service.
What you will be doing:
- Delivering an efficient and effective generic housing management service to tenants in line with good practice, policies and procedures, Key Performance Indicators and Service Standards.
- Ensuring that tenants’ needs and problems are identified at the earliest possible stage and that prompt action is taken to respond to these needs to prevent escalation of problems and ensure tenancies are sustained.
- Achieving arrears level within agreed targets through effective management of rent and service charge accounts.
- Preventing homelessness through proactive housing management, advice, partnership working and the identification of tenancies that may be at risk.
- Undertaking regular Tenancy Visits in line with Saha policy and procedure to discuss service charges, rent and housing benefit/Universal Credit problems, repairs, and where necessary identify tenancy issues and take appropriate action.
- Providing effective management of Saha’s homes and support the sustainment of tenancies.
You will be covering the following areas:
- Willesden
- Camden
- Kenton
- Maida Vale
- Balham
- Westminster
- Whitechapel
- Ashford
- Dartford
So, applicants need to be based where travelling distance to these areas is suitable. The role is hybrid working, where there is some home working, the vast majority of time is expected to be visiting properties.
About The Candidate
What we're looking for in our Neighbourhood Manager:
- Membership of the Chartered Institute of Housing is desired but not essential
- Relevant experience in a similar role
- Experience of working in a successful income / allocations / housing management team is desirable
- Experience of working with people in receipt of Housing Benefit and Universal Credit
- Highly developed negotiating and influencing skills with the ability to act effectively
- Effective liaison with colleagues / other stakeholders to give information / find information / resolve problems
- Able to use a full range of Microsoft Office applications
Benefits of working as a Housing Management Officer:
In return for helping to transform lives, we’ll give you access to some great benefits. These include:
- 26 days annual leave rising to 31 days
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.
Saha is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.
As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.Therefore, if you are interested, please submit your application as early as possible
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Disability Confident
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.