Service Facilitator (Sc6)
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | £19.05 to £24.95 per hour |
| Hours: | Full time |
| Closing date: | 04 May 2024 |
| Location: | Islington, North London |
| Company: | Raynet Recruitment Ltd |
| Job type: | Contract |
| Job reference: | RQ1236824 |
Summary
***35 Hours per week***
***Local Authority Experience***
Pre-employment Checks
-CV
-Photo ID
-3 Year References
To work with Senior Management assessing data to improve performance of the Service.
Key responsibilities
1. To efficiently and effectively offer Management and Leadership support to a Team
of dynamic Housing Repairs Co-Ordinators.
2. Provide full administrative duties and maintain accurate performance, contract
management and budgetary monitoring systems as directed.
3. To assist in and maintain records relating to the monitoring of performance across
the service and produce collated and analysed reports accordingly.
4. Act as a point of contact for a wide demographic including clients, stakeholders,
colleagues, residents and partners.
5. To set-up and maintain a comprehensive and accessible library of information for
all areas of the service delivery and additional projects.
6. To ensure that escalated events or incidence are brought to the Head of
Repairs attention in an efficient and solution-driven manner.
7. Responsible for collating and presenting performance data.
8. Responsible for overseeing and compiling all findings for the Customer feedback
survey.
9. Maintain proper records and provide information in respect of quality and service
related issues.
10.Provide administrative support to meetings including Minute taking and
circulation as required.
***Local Authority Experience***
Pre-employment Checks
-CV
-Photo ID
-3 Year References
To work with Senior Management assessing data to improve performance of the Service.
Key responsibilities
1. To efficiently and effectively offer Management and Leadership support to a Team
of dynamic Housing Repairs Co-Ordinators.
2. Provide full administrative duties and maintain accurate performance, contract
management and budgetary monitoring systems as directed.
3. To assist in and maintain records relating to the monitoring of performance across
the service and produce collated and analysed reports accordingly.
4. Act as a point of contact for a wide demographic including clients, stakeholders,
colleagues, residents and partners.
5. To set-up and maintain a comprehensive and accessible library of information for
all areas of the service delivery and additional projects.
6. To ensure that escalated events or incidence are brought to the Head of
Repairs attention in an efficient and solution-driven manner.
7. Responsible for collating and presenting performance data.
8. Responsible for overseeing and compiling all findings for the Customer feedback
survey.
9. Maintain proper records and provide information in respect of quality and service
related issues.
10.Provide administrative support to meetings including Minute taking and
circulation as required.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.