Technical Support Officer/Admin – Property Services
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | £15.00 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 03 May 2024 |
| Location: | Guildford, Surrey, GU2 4BB |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Guildford 5247124 |
Summary
What's involved with this role:
Temporary Technical Support Officer/Admin – Property Services
Job Ref: Guildford 5247124
Pay Rate: £15.00 per hour PAYE
Hours per week: 37 Monday – Friday, 9am to 5.30pm
Role Length: This opening assignment is for 2-3 month
City: Guildford, Surrey
The purpose of the role is to provide a flexible, specialist administrative function to support the Housing Maintenance Team.
Key Responsibilities:
Monitoring job progress in all aspects of the day-to-day repairs, including defaults and inspections.
Monitoring the effective performance of the housing maintenance function in relation to Key Performance Indicators (KPIs).
Maintaining databases, spreadsheets and electronic filing.
Raising orders on Orchard Housing System – Adding high volumes of repair jobs / cyclical works to Orchard passed over by RATS, Surveyors team and the depot. Currently variable.
Administer the New door entry systems in place across number of blocks, including managing the process of setting up new key fob access.
Assisting to manage and monitor the delivery of void property to ensure efficient reporting turnaround and KPIs, providing statistical information for the letting process.
Supporting ream with day-to-day administration and correspondence including letters and reports including bulk mailings.
Occasionally raising orders as requested on the housing Orchard repairs system and the Council’s procurement system Business World.
Completion of Right To Buy (RTB) and leasehold returns accessing accurate property information and submission to Legal.
Reviewing compliance inspection reports in relation to communal areas within blocks of flats - raising orders to ensure urgent works such as fire risk or general health & safety are addressed and ensuring facilities management issues are rectified.
Effectively deal with and respond to repair enquiries from a cross section of internal officers including Customer Services, Landlord Services, and liaise with appropriate technical and housing staff as required to deliver resolution.
Support the Cyclical 5 year external decoration and repair contract in relation to contract administration including property data uploads.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
Minimum 5 GCSE Grade 4 / C or equivalent including Maths, English and Science.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Extensive experience working in a similar support or specialist system-based role or within a related technical field of support.
Proven ability to understand and comply with legislation and regulations in relation to property management.
Solid understanding of data analysis and experience of dealing with more complex cases and providing multi-disciplinary support
Proven ability to analyse, problem-solve and respond to requests and understanding when to escalate.
Able to provide administrative support to the contract management of specialist contracts such as gas maintenance, electrical compliance programme, Fire Risk assessment and remedial works, Legionella, etc.
Ability to ensure property asset management databases for the Council are legally compliant by promptly and accurately inputting data including health and safety certificates, information & actions relating to gas safety, electrics, legionella, decent homes improvements, asbestos & other property asset data information ensuring the council meets their legislative requirements.
Able to compile technical property information through in depth investigative research for assisting in legal cases such as Disrepair claims, formal complaints, MP and Councillor enquiries. Working closely with relevant officers across Housing and Technical Services and the Customer Resolution Officer.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Knowledge:
Good understanding of property related data including health and safety particularly in relation to gas, electrical, fire, legionella & asbestos compliance.
Good understanding of property management systems or similar and confidence in correctly registering, storing and accessing data.
Good experience/knowledge of housing management/ordering systems and accessing information within those systems.
Ability to accurately investigate issues and provide detailed information without support.
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Job Ref: Guildford 5247124
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.