Out of Hours Assistant
| Posting date: | 03 April 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 03 May 2024 |
| Location: | Norwich, Norfolk, NR1 3PN |
| Company: | Prestige Nursing + Care |
| Job type: | Contract |
| Job reference: | HR390_1712144653 |
Summary
Job Title: Out of Hours Assistant
Location: Norwich
Duration: 6 months FTC
Salary:
- £150 per day (24hour period): Saturday and Sunday 0900 - 0900
- £35 per night: Monday-Friday 1700 - 0900
Hours:
- Min 1 weekend (Fri 1700 - Mon 0900) per month - Max 2 per month
- Additional weekday/weekend cover as required
Life at Prestige:
People are at the very heart of Prestige, and we want to make life better for them. As a Out of Hours Assistant, you'll grow and develop in an exciting business that puts people at the centre of everything we do.
Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
Your role at Prestige:
We are looking for a dynamic and independent professional with solid care experience and a flexible, can-do attitude, with the ability to remain calm and focused under pressure.
As part of the Branch Team you'll be responsible for answering calls out of office hours and responding to requests from our Clients, their families, Carers, and other professionals. Tasks may include, but not limited to, providing cover for a client due to late notice absence, documenting changes to a clients care needs on their Webroster record, contacting the district nurse hub to request intervention or advising clients of any delays or changes to their scheduled care. You will be required to be compliant as a carer in case an emergency arises and you are required to support until alternative cover can be sourced.
Reporting to the Branch Manager your role will include:
The role of Out Of Hours Assistant is to ensure safe, effective and responsive care continues for our clients outside of the normal office opening hours. To provide support and guidance to our carers Colleagues.
The success of this role will be measured by:
- All calls to the branch are answered in a timely manner, responded to and logged succinctly.
Responsibilities:
- To ensure all clients receive their scheduled care
- To provide support and guidance to carers
- Liaise with GP's/ district and Community nurses where required
- Use Webroster to maintain and update notes relevant to carer or client
- Answer all calls and respond to calls in a professional manner
- Log all calls in detail on our system
- Escalate any Safeguarding concerns or similar to the Regional On call
General Responsibilities:
- Occasionally support with the day-to-day responsibilities of the team when required
- Provide care to clients in emergency situations
- Be a champion for internal customer service
- Do any other reasonable things your manager needs you to do
Skills and qualifications we're looking for:
- Effective Communication
- Good IT skills, ability to use several IT systems
- A commitment to equal opportunities and diversity
- Symmetry between personal and organisational values
- Demonstrates the behaviours associated with Prestige Nursing & Care's values
What we offer:
- A competitive salary
- 28 days annual leave - Pro Rata'd (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
- Blue Light Card
- Refer with the Care Friends mobile app and earn extra money
- Cycle to Work scheme for our Head Office, Regional and Branch staff
- Long Service Awards
- Workplace Pension
- Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
- Annual leave purchase (ALP) scheme
- Supportive working environment with ongoing learning and development opportunities.
- A friendly, agile and flexible working culture
- A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
- Annual leave purchase (ALP) scheme
Please note:
In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.
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