Dental receptionist | Medway Community Healthcare CIC
| Posting date: | 03 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 pro rata |
| Hours: | Part time |
| Closing date: | 03 May 2024 |
| Location: | Gillingham, ME8 9PR |
| Company: | Medway Community Healthcare CIC |
| Job type: | Permanent |
| Job reference: | 6199274/813-218-0324-LR-A |
Summary
• Do you have excellent customer service skills?
• Are you able to work under pressure, multitask and deal with queries in an efficient and professional manner?
If you answered yes, we’ve got the perfect role for you!
We are looking for a dental receptionist to be based at our clinic in Parkwood health centre. You will be greeting people on a daily basis; whether it be face-to-face or over the phone. The post involves using our IT system to make appointments, generate letters, check patient details, take payments and answer patients queries.
There may also be a need to work at other clinics on an adhoc basis.
The position is for 15 hours a week over two days. You are not required to work weekends.
• To ensure the smooth running of the Community dental service (CDS) clinic providing full reception support to the department.
• The post holder will be required to provide administrative support for the dental service using dental software (training will be provided).
• Maintaining concentration in a busy office/reception environment
• Be able to multitask, dealing with a variety of queries.
• Remain patient focused to ensure quality of service delivery. We pride ourselves in demonstrating our service values to the patients we see.
• When required to assist patients with mobility difficulties within the dental reception
So what else?
• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
• You’ll be able to develop your skills in a friendly and supportive team.
• Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print
• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
• MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.
1. Communication and relationship skills
• Working closely with the duty dentist and dental nurse ensuring all necessary paper work is ready for them to be able to carry out their duties
• Ability to put patients at ease, dealing with patients from diverse backgrounds with varying degrees of need, this may include communicating with carers and support workers as and when required
• Contacting interpreter’s service to book as and when required
• Dealing with phone calls from patients, parents, carers, General Dental practices and other medical professionals
• Regular contact via the phone with Dental HQ, providing information as and when requested
• Communicating with other CDS Receptionists regarding transfer of patient notes and sharing of information
• Attend team meetings when necessary to discuss existing procedures and future plans for the Service
• Occasional note taking at team meetings
1. Knowledge, training and experience
• Good customer care skills
• Professional telephone manner
• Good standard of education
• Computer skills – Microsoft Office
• Maintain relevant statutory and Mandatory Training
• Flexibility to work in other dental clinics when required to ensure smooth running of service
• Work as part of a team, demonstrating flexibility in a changing environment.
• Ability to work independently using own initiative
1. Analytical and judgement skills
The post holder should:
• Managing cash transactions taken when patients who are not exempt from NHS charges, including necessary banking processes.
• Ability to follow archiving procedures for archiving of patient records
• To be responsible for dealing with petty cash requests
All of the above to be carried out in accordance with MCH policies and procedures.
1. Planning and organisational skills
The post holder should:
• Produce daily lists from R4 appointment book for clinics and inpatient sessions
• To contact patients that are on the clinics recall list to book appointments, confirming in writing when required and other general correspondence
• To liaise with other professional staff, e.g. Doctors, GDP’s, Dental Nurses and other healthcare professionals
• Maintain accurate and efficient appointment systems, waiting lists and recall systems for all clinical staff, ensuring clinic sessions are used effectively
• Prepare cash for banking including all necessary paper work ensuring ready for collection
• Assist in the management of Dental Claims
• Be responsible for the filing of patient records and x rays
• Proactively assist in reducing patient DNA and late cancellations
• To attend departmental team meetings
• Maintain statutory and mandatory training in accordance with MCH Policy
• Monitor stationary levels at clinic and submit request to Dental HQ for more stock
1. Physical skills
• When required, to assist patients with mobility difficulties with the dental reception area
• The post holder will be required to monitor and operate clinics using the Dental R4 software
• The post holder will on occasion be required to travel between different dental sites to cover sickness and annual leave
• To adhere to the organisations policy for Health and Safety
1. Responsibility for patient / client care
The post holder should:
• Ensure a professional and ethical level of communication and confidentiality is maintained in their day to day activity
• Ensure all patient information leaflets are up to date and available for patients and staff
• Develop and maintain accurate patient records, both paper based and electronic
1. Responsibility for policy and service development implementation
The post holder will be:
• Responsible for ensuring that organisational policies, procedures and guidelines (including amendments and updates) are implemented within the Service are adhered to within their own area of work.
1. Responsibilities for financial and physical resources
The post holder will be:
• Receive payments from patients and issue receipts following the Organisational Standing Financial Instructions
• Ensure that reconciliation of payments are correct at the end of every day and documented following Organisational Standing Financial Instructions
• Prepare money for banking
• Maintain a cash float
• Responsible for dealing with petty cash requests
1. Responsibilities for human resources (HR)
• To maintain own training in line with MCH policy
• To promote MCH values
• Act as a buddy demonstrating own area of work to new or less experienced employees such as apprentices or volunteers.
1. Responsibilities for information resources
• To maintain accurate patient records both paper based and electronic
• To ensure all correspondence being sent from clinic adheres to MCH Governance standards.
1. Responsibilities for research and development (R&D)
• The post holder will be required to maintain competencies necessary for the role and to highlight any shortfall to the Administration Manager
1. Freedom to act
The post holder should:
Work within the Service guidelines and be governed by policies and procedures outlined by the Organisation
This advert closes on Wednesday 17 Apr 2024
• Are you able to work under pressure, multitask and deal with queries in an efficient and professional manner?
If you answered yes, we’ve got the perfect role for you!
We are looking for a dental receptionist to be based at our clinic in Parkwood health centre. You will be greeting people on a daily basis; whether it be face-to-face or over the phone. The post involves using our IT system to make appointments, generate letters, check patient details, take payments and answer patients queries.
There may also be a need to work at other clinics on an adhoc basis.
The position is for 15 hours a week over two days. You are not required to work weekends.
• To ensure the smooth running of the Community dental service (CDS) clinic providing full reception support to the department.
• The post holder will be required to provide administrative support for the dental service using dental software (training will be provided).
• Maintaining concentration in a busy office/reception environment
• Be able to multitask, dealing with a variety of queries.
• Remain patient focused to ensure quality of service delivery. We pride ourselves in demonstrating our service values to the patients we see.
• When required to assist patients with mobility difficulties within the dental reception
So what else?
• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
• You’ll be able to develop your skills in a friendly and supportive team.
• Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print
• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
• MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.
1. Communication and relationship skills
• Working closely with the duty dentist and dental nurse ensuring all necessary paper work is ready for them to be able to carry out their duties
• Ability to put patients at ease, dealing with patients from diverse backgrounds with varying degrees of need, this may include communicating with carers and support workers as and when required
• Contacting interpreter’s service to book as and when required
• Dealing with phone calls from patients, parents, carers, General Dental practices and other medical professionals
• Regular contact via the phone with Dental HQ, providing information as and when requested
• Communicating with other CDS Receptionists regarding transfer of patient notes and sharing of information
• Attend team meetings when necessary to discuss existing procedures and future plans for the Service
• Occasional note taking at team meetings
1. Knowledge, training and experience
• Good customer care skills
• Professional telephone manner
• Good standard of education
• Computer skills – Microsoft Office
• Maintain relevant statutory and Mandatory Training
• Flexibility to work in other dental clinics when required to ensure smooth running of service
• Work as part of a team, demonstrating flexibility in a changing environment.
• Ability to work independently using own initiative
1. Analytical and judgement skills
The post holder should:
• Managing cash transactions taken when patients who are not exempt from NHS charges, including necessary banking processes.
• Ability to follow archiving procedures for archiving of patient records
• To be responsible for dealing with petty cash requests
All of the above to be carried out in accordance with MCH policies and procedures.
1. Planning and organisational skills
The post holder should:
• Produce daily lists from R4 appointment book for clinics and inpatient sessions
• To contact patients that are on the clinics recall list to book appointments, confirming in writing when required and other general correspondence
• To liaise with other professional staff, e.g. Doctors, GDP’s, Dental Nurses and other healthcare professionals
• Maintain accurate and efficient appointment systems, waiting lists and recall systems for all clinical staff, ensuring clinic sessions are used effectively
• Prepare cash for banking including all necessary paper work ensuring ready for collection
• Assist in the management of Dental Claims
• Be responsible for the filing of patient records and x rays
• Proactively assist in reducing patient DNA and late cancellations
• To attend departmental team meetings
• Maintain statutory and mandatory training in accordance with MCH Policy
• Monitor stationary levels at clinic and submit request to Dental HQ for more stock
1. Physical skills
• When required, to assist patients with mobility difficulties with the dental reception area
• The post holder will be required to monitor and operate clinics using the Dental R4 software
• The post holder will on occasion be required to travel between different dental sites to cover sickness and annual leave
• To adhere to the organisations policy for Health and Safety
1. Responsibility for patient / client care
The post holder should:
• Ensure a professional and ethical level of communication and confidentiality is maintained in their day to day activity
• Ensure all patient information leaflets are up to date and available for patients and staff
• Develop and maintain accurate patient records, both paper based and electronic
1. Responsibility for policy and service development implementation
The post holder will be:
• Responsible for ensuring that organisational policies, procedures and guidelines (including amendments and updates) are implemented within the Service are adhered to within their own area of work.
1. Responsibilities for financial and physical resources
The post holder will be:
• Receive payments from patients and issue receipts following the Organisational Standing Financial Instructions
• Ensure that reconciliation of payments are correct at the end of every day and documented following Organisational Standing Financial Instructions
• Prepare money for banking
• Maintain a cash float
• Responsible for dealing with petty cash requests
1. Responsibilities for human resources (HR)
• To maintain own training in line with MCH policy
• To promote MCH values
• Act as a buddy demonstrating own area of work to new or less experienced employees such as apprentices or volunteers.
1. Responsibilities for information resources
• To maintain accurate patient records both paper based and electronic
• To ensure all correspondence being sent from clinic adheres to MCH Governance standards.
1. Responsibilities for research and development (R&D)
• The post holder will be required to maintain competencies necessary for the role and to highlight any shortfall to the Administration Manager
1. Freedom to act
The post holder should:
Work within the Service guidelines and be governed by policies and procedures outlined by the Organisation
This advert closes on Wednesday 17 Apr 2024
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.