Ward Clerk | Mersey Care NHS Foundation Trust
| Posting date: | 03 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum |
| Hours: | Full time |
| Closing date: | 03 May 2024 |
| Location: | Winwick, WA2 8WA |
| Company: | Mersey Care NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6158817/350-MHC8158817 |
Summary
An exciting opportunity has arisen to join our Administrative and Clerical team within the Mental Health Care Division working as a Band 2 Ward Clerk based at Hollins Park Hospital. The successful candidate will provide administrative support to the clinical team and will be based on Sheridan Ward (female inpatients).
The hours are full time 37.5 hours per week, Monday to Friday 9am to 5pm.
The purpose of this post is to provide a comprehensive administrative and clerical service to an excellent standard, ensuring a high level of accuracy to the inpatient areas across the Local Services Division.
The post holder is expected to work closely with the teams working with the minimum of supervision to co-ordinate his/her activities to ensure that an efficient service is provided.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information. The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.
They will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the clinical team to utilise their time in an efficient and effective manner.
It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Be the designated contact person for all administration and clerical matters within the inpatient area. To answer the telephone and deal with enquiries/queries.
Proactively manage telephone calls; many may be of a sensitive nature from service users and carers or from other healthcare professions, which require a high level of confidentiality and sensitivity.
Check ward diary daily for requests and messages and to check ward safe for documentation relating to detained patients.
Liaise with various professional and technical staff within the hospital and contact DHSS, Social Workers and other professional bodies on the service user’s behalf.
Communicate professionally and effectively with service users and carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner
Liaise with clinical and non clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned.
Liaise with various professional and technical staff within the hospital and contact DHSS, Social Workers and other professional bodies on the service user’s behalf.
Please refer to attached Job Description for full list of duties and responsibilities.
This advert closes on Sunday 14 Apr 2024