Receptionist/Administrator | NHS Midlands and Lancashire Commissioning Support Unit
| Posting date: | 03 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 pa pr |
| Hours: | Part time |
| Closing date: | 03 May 2024 |
| Location: | Bootle, L20 5DQ |
| Company: | Midlands and Lancashire CSU |
| Job type: | Permanent |
| Job reference: | 6172987/877-SSPCN-6172987 |
Summary
This is an exciting opportunity to work with South Sefton Primary Care Network, our GP Federation, South Sefton Primary Health Care Limited and the 28 constituent practices to oversee and support the day to day
running the Sefton Access Service.
Please note
Working days will be Monday, Thursday and Friday
This service will work as part of the overall Enhanced Access Service to
oversee our new in-hours access services.
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way and provide general assistance to the team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Within South Sefton PCN our aims are to:
• Improve resilience in General Practice
• Build a stronger and more sustainable general practice service across the Primary Care Network footprint
• Facilitate collaborative working between all Primary Care Network practices
• Engage with local health and care providers to develop place-based care to assist in the transformation of local services to improve the health and wellbeing of the Primary Care Network population
• Work with Patient Participation Groups to improved patient access, experience and quality
• Reach out to strengthen and develop working relationships with non-NHS community groups
• Develop signposting with Primary Care Network practices to streamline the patient journey to enhance more achievable and sustainable outcomes
• Further develop digital technology as a primary resource for practices and patients
• Work in collaboration with the local GP Federation to build and strengthen relationships
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Service. Acknowledge a patient’s arrival at the desk, as soon as possible. If the situation is unmanageable at the time due to the number of patients waiting then advise patients in the queue that you will be with them as soon as possible, and then call for assistance.
• Deal with all general enquiries, explain procedures.
• Provide a helpful attitude even when dealing with difficult patients. Contact your line Manager if you feel unable to help.
• Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and clinicians are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
• Explain service arrangements and formal requirements to patients and ensure procedures are completed.
• Receive and make telephone calls as required. Phones must be answered within a maximum of six rings ensuring accuracy of detail and prompt appropriate delivery. Be always polite and helpful. If a patient’s behaviour is unacceptable then refer to your line manager.
• Keep the working environment clean, tidy and free from clutter at all times. Participate daily in task management and ensure that tasks and future referrals are kept up to date at all times.
Actively participate in Training to ensure that you provide a high level of service for the Service. This may mean that you will need to attend training sessions outside of your normal working hours. You will be expected to do this to ensure that the safety of patients and the Services adherence to the NHS Contract is achieved.
• Enter patient information on to the computer as required and as appropriate within the correct time frame for safety of receipt of the information.
• Premises:
• Check premises and cleanliness of rooms at the start of each session and make all necessary preparations to receive patients. Follow the opening up and closing protocol carefully.
• When last to leave at the end of the day, ensure that rooms are left secure.
• Undertake any other additional duties appropriate to the post as requested by the Service Manager.
• Ensure and maintain stock levels and report any ordering requirement to line manger.
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This advert closes on Saturday 13 Apr 2024