Bodyshop Service Advisor
| Posting date: | 02 April 2024 |
|---|---|
| Salary: | £25,500 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 02 May 2024 |
| Location: | LE49HR |
| Company: | M&E Accident Repair Centre |
| Job type: | Permanent |
| Job reference: |
Summary
General Customer Service-
• Providing full reception support to our customer service assistant, including meeting and greeting clients, in a friendly but professional manner.
• Taking phone calls and responding to queries as appropriate, then transferring to the correct individual or team.
• Diary management - booking work into the management system, invoicing and presenting the completed job.
• Using our management system, you will be the link between our customers and our workshop.
• Completing general administration duties, such as email management and customer inquiry management.
• The role is very customer driven so being comfortable dealing with members of the public is a must.
Claims management-
• SLA, Monitoring & Reporting
• Manage & Resolve Complaints – Monitor & Report
• Following and chasing progress of all “live” claims by communicating with all other departments (Workshop, Parts, Estimators)
• Managing the progress of all on site vehicles from booking on site to realising the vehicle
• Managing incoming Claims – claims cancelation – daily reporting on volumes
• Managing Collection and deliveries to make sure all the SLA’s are kept
• Managing Customer Experience by improving customer service level
• Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
• Daily update of customer databases
• Providing full reception support to our customer service assistant, including meeting and greeting clients, in a friendly but professional manner.
• Taking phone calls and responding to queries as appropriate, then transferring to the correct individual or team.
• Diary management - booking work into the management system, invoicing and presenting the completed job.
• Using our management system, you will be the link between our customers and our workshop.
• Completing general administration duties, such as email management and customer inquiry management.
• The role is very customer driven so being comfortable dealing with members of the public is a must.
Claims management-
• SLA, Monitoring & Reporting
• Manage & Resolve Complaints – Monitor & Report
• Following and chasing progress of all “live” claims by communicating with all other departments (Workshop, Parts, Estimators)
• Managing the progress of all on site vehicles from booking on site to realising the vehicle
• Managing incoming Claims – claims cancelation – daily reporting on volumes
• Managing Collection and deliveries to make sure all the SLA’s are kept
• Managing Customer Experience by improving customer service level
• Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
• Daily update of customer databases