Departmental Administration Assistant - Critical Care | Mid and South Essex NHS Foundation Trust
| Posting date: | 28 March 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 Per annum (Pro Rata for part time.) |
| Hours: | Part time |
| Closing date: | 27 April 2024 |
| Location: | Basildon, SS16 5NL |
| Company: | Southend University Hospital NHS Trust |
| Job type: | Permanent |
| Job reference: | 6156531/390-CC-BA-2043 |
Summary
We are seeking a Departmental Administration Assistant - Critical Care to join our team.
You will be required to provide comprehensive administrative service to the Critical Care multidisciplinary team, including a full range of personal assistant duties to the Matron, Clinical Lead, and departmental multidisciplinary team (inc. medical, nursing, and allied healthcare professionals). All tasks undertaken will be completed to a high standard, enabling the effective achievement of operational and managerial duties and will contribute towards the smooth running and development of Critical Care services.
The post-holder will be required to work cohesively with their counterparts across MSE Critical Care, including providing remote cross-site support to ensure a consistent and effective administration service is maintained.
• Provide administrative support to the Critical Care multidisciplinary team.
• Act as first point of contact, dealing with enquiries made by telephone, in writing or in person.
• Promptly deal with communications and respond to requests on behalf of the service, using judgement and initiative based on experience to be able to prioritise against existing commitments.
• Be responsible for the administrative preparation of agendas and papers for meetings, taking and typing up minutes as required.
• Deal with incoming correspondence, and using judgement and initiative based on experience, compose and type responses to routine correspondence matters on behalf of the service.
• Communicate with both internal and external partners and with clinical and non-clinical staff / individuals.
• Relay information in a sensitive manner between professionals, external agencies, and clinical staff.
• Promote good customer relations and public image of the service.
• Communicate complex and sensitive information with a level of understanding and application of confidentiality procedures between the multidisciplinary team and external agencies.
• Maintain staff and patient communication boards ensuring content is relevant for the service and its users.
• Ensure that voicemail messages and other communications are dealt with promptly to ensure callers always receive responses to queries without delay and that during office hours callers can contact the team
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
For further details, please refer to the attached job description and personal specification.
We look forward to receiving your application.
This advert closes on Thursday 11 Apr 2024