Service Design Lead
| Posting date: | 15 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 May 2024 |
| Location: | Coventry, cv |
| Company: | Reed Talent Solutions |
| Job type: | Permanent |
| Job reference: | RinP07678-290037 |
Summary
Role title: Service Design Lead
Salary: £45,000-£50,000
Location: UK based - remote with occasional (fully expensed) office visits
Reports to: Implementation Director/Senior Project Manager
Do you have experience of working at management level on the implementation and ongoing operational delivery of comparable contracts? If so, then consider the role of Service Design Lead with Reed in Partnership.
Reed in Partnership is a public service provider delivering a range of services that transform people and their communities. These services are delivered across our Assessment, Employability, Wellbeing, Citizen Services and Environment divisions.
Our Reed Assessment division, a national provider of trusted and secure testing and assessments, is planning for the significant expansion of its testing operations during 2024. We are currently bidding for the delivery, on behalf of the Standards and Testing Agency (STA), of Key Stage 1 & 2 testing to all Primary School students in England. Securing this multi-million pound contract would see Reed Assessment responsible, directly and through its supply chain partners, for the production, distribution, marking and moderating of all key stage tests across Primary Schools.
We are now looking to build an experienced implementation and delivery team ready to successfully mobilise this contract from April 2024. Please note this is a Fixed term contract for 18.5 months starting in April 2024.
Please note, expensed travel including potential overnight stays will be expected at key points of the implementation cycle, the frequency of which will vary.
What is the role about?
The Service Design Lead will take a leading role in ensuring that Reed in Partnership’s company standards are upheld and clearly defined throughout the entire process of Implementation. The Service Design Lead is responsible for leading on the service design elements of Implementation from contract award to contract commencement. You will lead on the day-to-day ‘Service Design’ workstream during the mobilisation of the contract and will have full responsibility for this element of Implementation. The Service Design Lead will directly manage a Service Design Executive, working alongside other key internal and external stakeholders to ensure we have a full-service solution for the contract.
As Service Design Lead, you will manage and be part of an expert team which take the lead on these activities. It is a varied role which will encompass the responsibility of leading and managing a team with focus on Service design activities to successfully deliver on our commitments. When required you may also lead contact with the commissioner and other external stakeholders throughout the implementation.
Just some of your day-to-day responsibilities will include;
• Taking a lead on identification of training requirements for the contract, ensuring the creation of documentation and delivery key training materials to new starters and existing staff
• Developing innovative Operational Delivery Models in conjunction with internal stakeholders, through the creation of process flows, discussion with key departments, and contractual documentation
• Identifying improvements and best practice throughout the contract implementation process
• Ensuring that all activities are executed in accordance with quality and compliance requirements.
• Ensuring that contractual detail, bid specification and submission details and provider guidance has been transferred by the team into workable operational delivery documentation, developing the training material.
• Identifying best practice examples to build Implementation solutions via building a strong rapport and delivery knowledge with all Workstream departments.
• Designing and testing new delivery methodology to improve performance and productivity.
• Working closely with the Business Development team in understanding bid requirements and any USP solutions required.
• Designing operational guidance and process materials, and developing additional operational assets and tools where required.
This is not an exhaustive list and as such you will be expected to carry out any other duties as may be specified by the manager from time to time. This profile is non-contractual.
What’s in it for you?
Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to a wide range of Reed in Partnership benefits, which include:
• 25 days annual leave (pro-rata for part time) + Bank Holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
To be successful in this role, we are looking for someone with;
Essential Criteria:
• Bachelor’s degree (or equivalent)
• Experience of working at management level on the implementation and ongoing operational delivery of comparable contracts
• A sound understanding of financial, contractual and risk management methods.
• Strong IT skills (ideally including) knowledge of MS Visio
• Excellent visual communication and experience translating complex information into diagrammatic form.
• Experience in the delivery of complex information to teams in presentation and/or training sessions/briefings
• Experience of Service design methodology and be able to produce detailed service delivery models for customer journeys on our programmes that are deliverable.
• Understanding of contractual delivery ideally gained via service design or management/technical/specialist/supervisory role.
• Ability to liaise effectively and professionally with internal and external stakeholders.
• Experience of direct line management of a team, including remote working and effective performance management
• Willingness to travel throughout the UK to support implementation.
Diversity and Inclusion;
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria.
Proud member of the Disability Confident employer scheme