Bereavement Adviser
| Posting date: | 14 March 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 March 2024 |
| Location: | EH1 1HH |
| Company: | Lloyds Banking Group |
| Job type: | Permanent |
| Job reference: | 106621_1710415413 |
Summary
JOB TITLE: Bereavement Adviser
SALARY: £28,000 - £32,000
LOCATION: UK based - initial training for 6-8 weeks based Abingdon with accommodation provided if necessary.
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at any Hubs - Abingdon, Bristol, Edinburgh, Glasgow, Hove, Leeds, London and Manchester.
Drop in Session to be held to answer questions and provide more information on the role. Please email:
Kate . hall @ Lloydsbanking . com
for your invite to the Teams call on 25th March 2024 between 1pm - 2pm
About this opportunity
Do you want a rewarding role which provides valuable support and guidance to our bereaved families?
Our services provide valuable estate administration support and guidance to bereaved families and is an integral part of the bereavement journey across the whole of Lloyds Banking Group.
As a Bereavement Adviser you'll work within a small niche team which begins the Estates administration journey and is one of three key teams making up our Estates business.
You'll be building relationships & supporting bereaved families at a very sensitive time whilst being able to identify and meet customer needs. You'll also be required to carry out varied administrative tasks, meeting demanding deadlines for completion.
Accountabilities will include:
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Primarily undertaking a telephone based role, which requires excellent communication skills.
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Performing varied administrative tasks (e.g. collate information relating to the deceased's estate, identify and mitigate any associated risks).
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Working within current processes, systems, and procedures to create, organise and maintain files.
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Working collaboratively with our Technical Support team & remote Bereavement Mangers
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Using the full functionality of standard office software as required to prepare routine letters, memoranda, reports and similar documents following detailed instructions.
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Accomplishing work objectives by determining own work schedule, whilst collaborating with other team members.
About us
We're on an exciting journey & there couldn't be a better time to join us. The investments we're making in our people, data & technology are leading to innovative projects, fresh possibilities & countless new ways for our people to work, learn & thrive.
What you'll need
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Prior experience of speaking with customers over the phone, which has given you a good level of telephony confidence.
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Accustomed to adapting how you communicate with customers, using empathy and understanding, based on their individual circumstances and needs.
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Competent level of Microsoft Word and Excel skills.
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Strong attention to detail and accuracy levels.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
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A generous pension contribution of up to 15%
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An annual bonus award, subject to Group performance
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Share schemes including free shares
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Benefits you can adapt to your lifestyle, such as discounted shopping
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22 days' holiday, with bank holidays on top
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A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
Proud member of the Disability Confident employer scheme